Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Clerk II -in office, Tampa FL
Responsible for performing routine but varied clerical duties in accordance with standard procedures.
Primary duties may include, but are not limited to:
• Receives, classifies, reconciles, consolidates and summarizes documents and information; processes and codes documents.
• Makes and receives phone calls to exchange information to accomplish tasks. Sets up and maintains records, logs and files.
• Compiles regular and special reports using established formats and procedures.
• Contacts customers, suppliers or company associates to exchange information.
• Operates, cleans and maintains various types of equipment for purposes of filming claims, correspondence and other related documents.
• Receives, sorts, and distributes incoming mail. Develops and makes copies of original film.
• Verifies unrecognized characters and flags quality issues as they arise.
• Completes and maintains production logs
• Makes and receives phone calls to exchange information to accomplish tasks.
• Organizes/maintainers files, records, lists, and handles mail.
• Types letters, forms and other documents, checks documents for accuracy and completeness, and cross-references
information.
• Maintains supply inventories.
• Provides timely and accurate resolution of clerical issues.
• Assists with training of clerical staff.
• May search and investigate information contained in files.
Requires:
• High School diploma or GED
• 2-3 years of related work experience
• or any combination of education and experience, which would provide an equivalent background
• Customer service experience required
• Bilingual preferred
• Attention to detail required
• Ability to operate basic office equipment such as personal computers and basic software packages, fax machines,
copiers, and telephone system
• Must have knowledge of the various operations of the organization, products, and services