Credit Support Services Specialist
The Company
Since first opening in 1984, The Bank of Tampa has focused on serving Tampa Bay professionals and owner-managed businesses, which has given us an insight into our community that other banks simply cannot match. Our lenders and their teammates use their deep understanding of the area to help our clients establish professional, cultural and social ties that benefit their businesses, their families, and themselves. We are committed to providing the highest level of banking services while nurturing a strong and lasting professional relationship that contributes to our client’s success. Personalized service to our clients and our community is what we are all about.
The Bank of Tampa is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Position overview
We differentiate our Brand from large financial institutions by the special relationships we build between our Bankers and our Clients. What sets our Bankers apart from others is the value we bring in consulting to our clients on their individual financial objectives. Our commitment shows in our professional, team-oriented office environment that encourages both personal and professional growth for our staff and in the pride we take in recognizing our clients, knowing their name, and appreciating their individuality.
The goal of the Credit Support Services Specialist is to prepare all types of loan documentation, booking, tracking and servicing of all loan files, including new requests, renewals, modifications, construction requests, and annual reviews. The Credit Support Services Specialist will also be responsible for verification of all closed loans for accuracy and proper coding.
Primary Duties and Responsibilities
· Independently prepare consumer and commercial/commercial real estate loan documentation as required.
• Order Appraisal, Title work, and Surveys as appropriate for each loan request.
• Review title searches for exceptions to policy, correct vesting and verification of lien position.
• Responsible for final review of corporate searches, partnership agreements, operating agreements and trusts to determine signature authority for documentation.
• Verify proper loan authority before issuance of loan documentation for closing.
• Coordinate with Title Company to balance closing statement.
• Understand and review all necessary loan documents for accuracy and for necessary documents to perfect loans.
• Respond appropriately to all inquiries regarding loan administration and documentation issues.
• Utilize KACE ticketing system as the department workflow process, prioritizing tickets by request type and date sensitivity.
• Prepare and organize loan packages for booking.
• Image loan documentation as required in Bank systems
• Follow up on loan files for specified documents and clear all loan exceptions.
• Establish system reminders and follow up on documentation not received at closing.
• Review flood insurance policy and adequacy form to determine adequate coverage.
• Provide direct assistance to internal/external clients with respect to existing or new loan requests.
• Communicate with impact and enthusiasm in formal and informal settings.
• Maintain a working knowledge of lending compliance law, loan servicing regulations, real estate legal issues and state lending laws, including UCC requirements.
• Working knowledge of both consumer and commercial post-closing processes, logistics, and servicing, including escrow requirements.
• Working knowledge and understanding of loan type specifications/requirements
• Flexibly apply rules or procedures, while remaining guided by the organization’s values.
• Contribute to a supportive learning environment by sharing knowledge.
• Demonstrate the ability to draw logical conclusions based on in-depth analysis of information and can recognize causes and consequences of actions and events that are not readily apparent.
• Demonstrate the ability to maintain continuous, open and consistent communication with staff and clients.
• Utilize current software (ex…Microsoft Office Suite, Navigator, Business Process Manager, Laserpro) and information technology to accomplish tasks.
• Perform other duties as requested
“ This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.”
Minimum Qualifications:
· 5 years’ experience in a loan documentation and loan operations department, preferably with a community bank
· High school diploma.
· Intermediate experience using LaserPro or similar Loan Documentation program
Preferred Qualification
· 4- Year Undergraduate Degree (e.g., BS or BA) preferably with a business or finance focus
· Experience with Fiserv Premier platform
Attributes for Success
· Self-motivated with action and results delivery orientation; demonstrated initiative and accountability by willingness to assume additional duties other than assigned
· Portrays Strong interpersonal skills, projecting an approachable demeanour
· Consult, facilitate and build relationships in order to foster partnership, collaboration & teamwork across all levels of the organization
· Works independently and with others to identify issues and develop solutions
· Demonstrates strong interpersonal and written/ verbal communication (listening, confidence, professionalism, persuasion) with individuals across all levels of the organization
· Is resourceful and flexible with regard to shifting priorities, new demands and challenge
Our values
Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work
Make a meaningful difference in our community through our service and financial support
Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators
Benefits
You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefit plans – from medical, life, disability, and other insurance programs to savings and retirement plans and an array of work/life effectiveness policies and programs. As a highlight:
· Eligibility for health, dental, life and disability insurance coverages begins 1 st of the month after hire.
· Retirement Plan - 401k with matching
· ESOP- Employee Stock Ownership Plan
· Time away from work – vacation time, sick time and holidays
· Tuition Assistance
· Professional development opportunities
THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER M/F/V/D
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