Job Title
Account Manager
Job Description Summary
The Account Manager is a key role in C&W with responsibility to manage the client relationship while providing
exceptional client service and delivering on all aspects of the contract. The Account Manager will manage and
lead team members.
Responsible for revenue and day to day client relationship of one or more client accounts.
Job Description
This position provides management across all aspects of the accounts including, but not limited to,
1. Service Delivery Excellence (including innovation, best practices etc.)
2. Client Experience & Relationship Management
3. Talent Management and Team Development
4. Financial Performance (including P&L, contract expansion / renewals etc.)
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Obtain a thorough understanding of the client’s business goals and strategies to align real estate services
with these objectives
• Implement the overall vision, strategy and measurement metrics to the applicable service lines
• Develop and maintain strong client relationships
• Implement and manage account governance process
• Provide disciplined contract management to meet superior delivery of all contract deliverables
• Identify existing and new opportunities for enhancing service solutions and capabilities
• Assist with risk mitigation and dispute resolution for client and C&W
• Actively manage and develop account talent in partnership with HR, including promotion of diversity &
inclusion, talent reviews, performance reviews, succession planning etc.
• Develop and maintain account P&L management, profitability and overall financial performance
Contribute to the overall service and financial performance of C&W through effective cross-selling and
relationship / contract expansion
 Ensure quantitative and qualitative analytics and evidenced-based decision making
KEY COMPETENCIES
1. Leadership
2. Customer Relationship Management
3. Technical Skills
4. Organization Design & Management Skills
5. Communication (oral and written)
6. Matrix Organization / Business Partner Skills
7. Presentation Skills
8. Business Acumen
IMPORTANT EDUCATION
 Bachelor’s degree required
 Master’s degree or MBA preferred
IMPORTANT EXPERIENCE
• Client, P&L and contract management experience
• Experience in the management of an integrated services account, including Integrated Facility
Management, Project & Development Services, Transaction Management, Portfolio Administration
and Strategic Consulting.
ADDITIONAL ELIGIBILITY QUALIFICATIONS
• Skilled in financial analysis and knowledge of financial concepts
• Ability to comprehend, analyze and interpret complex business documents
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
Job Type: Full time