At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
We are looking for an innovator to assist in IT Service Management’s mission to design, establish, and manage IT Service Management processes that enable the delivery of digital capabilities. This includes process ownership including design, implementation, adoption & governance of effective & efficient ITSM processes aligned with best practices. We also enable the delivery of digital capabilities by managing effective & efficient ITSM processes aligned with best practices and lay the foundation for digital & business capabilities to enable a capability based mindset
Key Responsibilities
•    Support senior analyst roles to develop conceptual and practical expertise in service and content management delivery.
•    Responsible for SDLC, access, administration and ongoing maintenance of enabling technologies to include internal global HR portal, internal SharePoint, Customer Relationship Management System data visualization tool, and knowledge bases.
•    Perform operational analysis and influences others to drive performance on key performance indicators and other operational targets across all functions within the People Services operation.
•    Consult with HR program stakeholders to create a great employee self-service experience, consumerizing the employee and manager experience by determining the best content development and placement and styles based on internal/external best practices to improve the services offered.
•    Create and maintain materials to support engagement with stakeholders including Human Resources and senior leadership teams in business units.
Key Qualifications
•    Knowledge of the Software Development Lifecycle (SDLC)
•    Familiarity with content management systems (CMS), especially SharePoint or Vitalize
•    Self-directed learner who is able to learn new processes and software programs quickly
•    Familiarity with ticket management systems (e.g. Vitalize)
•    Ability to communicate with key stakeholders and clients
Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Job Type: Full time