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Customer Service Representative

Matrix Medical/ AeroCare Holdings

Location: Plant City, FL 33563
Type: Full-Time, Non-Remote
Posted on: September 14, 2020
This job is no longer available from the source.
Customer Service Representative
Matrix Medical/ AeroCare Holdings
392 reviews
-
Plant City, FL 33563
Matrix Medical/ AeroCare Holdings
392 reviews
Read what people are saying about working here.
Job details
Salary
$12 - $14 an hour
Job Type
Full-time
Benefits
Pulled from the full job description
• Pay:
• $12.00 - $14.00 per hour
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Full Job Description
• Be knowledgeable of and responsible for the current AeroCare policies and procedures that apply to this position.
• Communicate by telephone and fax with referral sources, patients and other staff members. Communicate thoroughly, effectively and respectfully. Take complete and accurate orders for products and services.
• Establish and maintain patient files with complete patient information.
• Process all appropriate paperwork for sales reps and billing department in a timely manner
• Help answer questions for patients, referral sources and fellow AeroCare employees.
• Develop and maintain working knowledge of home equipment, insurance guidelines, eligibility and reimbursement for patients.
• Processes payments, if any, and forward cash payments timely to appropriate billing office.
• Responsible for setting up, discontinuing and cleaning patient equipment as needed
• Assists in Accounts Receivable Management. Collect copays and deductibles at time of setup, utilizing auto-pay procedure for all future monies due from patients.
• Maintain appropriate office supply inventory.
• Support Branch Manager, Equipment Technicians, Clinicians and Salespersons as needed.
• Cover call as needed.
• Comply with all federal, state and local regulations.
• Assist AeroCare in meeting its growth and financial goals.
• Other duties as assigned.
Reporting Responsibilities: This position reports to the Branch Manager.
Minimum Job Qualifications: High school graduate or equivalent. Minimum 2 years HME/Healthcare, office work, home delivery field or equivalent. Good command of the English language. Legible handwriting. Good personal hygiene and appearance. Must possess current driver’s license appropriate for job duties. Must be able to interact well with other employees. Must be kind and empathetic with patients. Must be able to organize duties and follow up. Must be detail-oriented and be able to respond appropriately to disruptions in routine. Must be able to communicate clearly and accurately.
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• Day shift
• Monday to Friday
Experience:
• call center: 1 year (Preferred)
• customer service: 1 year (Preferred)
Education:
• High school or equivalent (Preferred)
Work Remotely:
• No