Product Support Analyst / QA TAMPA FL
Tenex Software Solutions, Inc.
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Tampa, FL 33607
Responded to 51-74% of applications in the past 30 days, typically within 3 days.
Job details
Salary
$50,000 - $55,000 a year
Job Type
Full-time
Benefits
Pulled from the full job description
• Pay:
• $50,000.00 - $55,000.00 per year
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Full Job Description
Join the team that's revolutionizing the way America votes!
About Tenex
Tenex Software Solutions is a Tampa-based software company that is seeing immense growth!
Our award-winning Precinct Central product is being used by some of the largest local governments in the US. It has been acclaimed as the most user-friendly electronic voter check-in solution in the industry. Our platform continues to grow and it has resulted in a number of new openings.
We are looking for people that are passionate about technology, support, and good customer service who are excited to work on large scale applications used by millions of people, and driven to expand their knowledge and learn new technologies. Tenex strives to be the leader in the elections software domain and aspires to be 10x better than the next best.
Responsibilities
We are looking to hire a well-organized, highly motivated, Product Support Analyst to provide front-line IT support to our customers. Your primary function will be to answer support tickets, calls and assist with whatever technical or product-related issues the client may be facing. You will also participate in the product life cycle and be responsible for understanding large software modules and participating and contributing to the design and testing of the systems. Candidates will be expected to keep up with changing user requirements and fast paced agile development cycles. We are seeking people with a strong desire to grow and learn.
You will be required to travel (20-25% of your time) to the client’s location to ensure customer success while providing on-site support.
To ensure success as a Product Support Analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT and software related issues.
Responsibilities Include:
• Responding to technical support tickets.
• Talking directly to the customer to determine the nature of their issues.
• Connecting to the customer’s computer system via remote access.
• Identifying the nature of the hardware, software, or networking issue.
• Providing the customer with resolution choices.
• Installing new hardware systems, software upgrades or networking cables.
• Fixing any software or hardware issues.
• Providing technical or operational training.
• To offer recommendations — based on various metrics — on how to improve the support process in its entirety
• Traveling to train/support customers on their systems
In-Return
Tenex offers competitive pay relative to other software companies in the Tampa Bay area as well as a generous benefits package. We encourage the learning process and support implementing fresh ideas and new technologies that would make an impact in the industry.
We want team players with a strong sense of personal responsibility for their work, who are ready to push themselves to be 10x better than the rest.
Minimum Qualifications
Bachelor’s Degree in Business, Management Information Systems (MIS), or other IT related degree
• Passion for quality software design/testing, customer support, and overall system troubleshooting and management
• 2 - 5 years work experience as an IT/Software Support Technician.
• Motivation to learn new technologies and development tools
• Attention to detail
• Ability to multitask and adapt to evolving project requirements
Skills
• Familiarity with networking systems and protocols.
• Knowledge of remote desktop support systems including TeamViewer/Google Meet
• In-depth knowledge of computer hardware systems, routers, and peripherals.
• Knowledge of operating systems, office software, enterprise software, and server systems.
• Excellent problem-solving skills.
• Good interpersonal and communication skills.
• Ability to travel
NO AGENCIES PLEASE. Only actual job seekers need apply.
Thank you!
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• Monday to Friday
COVID-19 considerations:
We are currently working part of our staff back in the office with social distancing and mask use when working in close quarters (at desks with others or in conference rooms). If COVID issues arise again, we will go back to full time remote work again.
Experience:
• IT Support: 2 years (Required)
• Web Application Development: 2 years (Required)
• Software Troubleshooting: 2 years (Required)
• Customer Support: 2 years (Required)
• Software Support: 2 years (Required)
• Software Testing: 2 years (Required)
• Computer Hardware Systems, Routers, Peripherals: 2 years (Required)
Education:
• Bachelor's (Required)
Work authorization:
• United States (Required)
Required travel:
• 25% (Required)
Application Question:
• Will you please complete the simple verbal assessment? It is not a technical assessment.
Work Location:
• One location
This Job Is:
• A job for which military experienced candidates are encouraged to apply
Company's website:
• tenexsolutions.com
Benefit Conditions:
• Waiting period may apply
Work Remotely:
• No