Service Dispatcher / CSR
Ierna's Heating & Cooling
3 reviews
-
Lutz, FL 33549
Ierna's Heating & Cooling
3 reviews
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Job details
Salary
Up to $19 an hour
Benefits
Pulled from the full job description
• Professional development / training opportunities
• Paid vacation / sick leave
• 8 Paid holidays
• Medical (50% company paid)
• Dental & vision insurance
• Life Insurance (
• $25k company paid)
• Supplemental insurance (AFLAC)
• Employee Assistance Program (EAP)
• Company paid gym membership
Full Job Description
Ierna's Heating & Cooling is a family owned and operated full-service HVAC and plumbing company serving communities of Tampa Bay area, including Hillsborough, Pasco Hernando, Western Polk and Northern Pinellas counties. We strive for excellence and settle for nothing else. We are proud to be the first and only HVAC company in the state of Florida to earn the highly coveted Bryant Pinnacle Award.
We are growing and looking for a Customer Service Representative / Dispatcher to join our team!
In this position you will be handling all incoming customer calls relating to service, maintenance, and installation appointments. In slower season you will be making inbound and outbound calls to our current clients to check in after service has been completed, as well as offering additional products and services. This position requires a genuine and friendly phone voice and personality. Someone who is easy to talk to and likes helping people. Solid computer skills and a self-driven attitude is a must to succeed in this job.
We offer competitive compensation package with the following benefits:
• Professional development / training opportunities
• Social events including company cruises!
• Paid vacation / sick leave
• 8 Paid holidays
• Medical (50% company paid)
• Dental & vision insurance
• Life Insurance ($25k company paid)
• Supplemental insurance (AFLAC)
• Employee Assistance Program (EAP)
• Company paid gym membership
Primary Job Function : Answer incoming calls and schedule service calls. Maintain the service technicians' daily schedules and dispatch the technicians as service calls are completed. Provide customers with repair estimates. Schedule return trips with customers when parts are in. Maintain customer database with current information. Assist with maintenance member billing and scheduling. Assist service technicians and service manager.
Pay : up to $19 per hour DOE + Benefits
Work Hours : 40+ hours weekly, 11am - 8pm Thursday and Saturday off. Sundays 8a-8p, overtime as required. During training, the hours will be Monday Friday 10a-7p.
Required Qualifications :
• High school diploma or GED
• Exceptional customer service skills
• Experience in dispatching, customer service, inside sales, call center or telemarketing experience
• Experience in HVAC / plumbing industry is a plus
• Excellent communication skills both written and verbal
• Ability to operate multi-line phone system
• Strong computer skills and ability to type minimum of 30 wpm
• Proficiency in Word, Excel, and Outlook
• Ability to work well in a fast-paced customer service-centric environment
• Ability to multi-task & work independently
• Positive "can do" attitude / must be team player & self-starter
• Excellent attendance record