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Customer Service Manager

The Comfort Authority

Location: Tampa, FL 33612 (North Tampa area)
Type: Full-Time, Non-Remote
Posted on: September 13, 2020
This job is no longer available from the source.
Customer Service Manager
The Comfort Authority
-
Tampa, FL 33612
Job details
Salary
$35,000 - $45,000 a year
Job Type
Full-time
Benefits
Pulled from the full job description
• Competitive salary and great bonus and incentive structure
• Health, dental and vision insurance
• Paid time off
• Retirement plan
• $35,000.00 - $45,000.00 per year
• Benefits:
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance
• Supplemental Pay:
Full Job Description
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.
After applying and completing the screening through Indeed, please visit our website at the following link to complete our required questionnaire.
https://thecomfortauthority.com/careers/customer-service-manager/
Who We Are
We’re located just minutes north of downtown Tampa, in the heart of a growing community. If you’ve checked us out you’ve obviously seen that our customers love us. What may not be as obvious is how extraordinary our team is. You probably don’t know what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and development. How it feels to have customers rave about you. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why We Need You
Because we offer top of the line products and services, we need a top of the line Customer Service Manager who genuinely cares about our employees, our customers, and our company, and look at this opportunity as not just a job but a career.
The Big Task
You will lead a staff of Customer Care Coordinators and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.
Key Sub Tasks
• Develop and refine an inbound and outbound call schedule to boost sales.
• Lead and train staff on the best ways to convert calls into booked service appointments.
• Manage dispatch to ensure the right technicians are matched to every job.
• Author and refine call scripts so they’re clear, compelling and result in more appointments.
• Become an expert of your market, know the customer needs and how to best engage them.
• Monitor performance of staff, review recorded calls and advise them on how to promote sales.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Formalize a coaching and training platform that’s cost effective and measurable.
• Show employees how their individual contributions matter to the company’s success.
• Coach staff on how to build trust and demonstrate empathy with customers.
• Regularly present reports to senior leaders in an easy-to-understand format.
• Ensure sufficient staffing to match the business demand and seasonal spikes.
• Participate in training so that you grow and develop as a professional
• Maintain and update our customer database with complete and accurate information
• Manage service plan member records
• Track and schedule service plan member visits
Desired Skills and Experience
*
• Proven track record in customer service, ideally in supervision and/or management.
• Patient, diplomatic leader who understands how to diffuse conflict and convey empathy.
• Possess the ability to inspire both personal and professional growth in our team members.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
• Be detail oriented and highly organized with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Exceptional follow-through abilities.
• Strong verbal and written communications.
• Contagious upbeat personality.
• Strong team player who will work with a focus on the big picture while maintaining a strong, successful, big picture aligned Customer Service department.
Competencies for Success
A desire to serve is a must. If you can achieve the above and you find it fun and challenging - you have just the right amount experience. You need to have a “glass have full” outlook. You can see the big picture. Challenges excite you. People love to be around you. You understand the importance of professionalism. You are a problem solver. You don’t wait for things to happen; you make things happen. You hold people accountable. You are organized. You are eager to learn and ready to take on responsibilities. You understand that it takes work and motivation to grow and advance your career and personal life and to achieve your dreams.
What We Offer
• Competitive salary and great bonus and incentive structure
• Health, dental and vision insurance
• Paid time off
• Retirement plan
• Our commitment to your growth and the achievement of your dreams
• A family - this is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at The Comfort Authority.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. You will work in a place that values your goals and dreams as much as you do. If this sounds like you, spend a little time learning about The Comfort Authority by visiting our website.
Equal Opportunity Employer
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance
Schedule:
• Day shift
• Holidays
• Monday to Friday
Supplemental Pay:
• Bonus pay
Experience:
• Customer Service Management: 2 years (Preferred)
Location:
• Tampa, FL 33612 (Required)
Work authorization:
• United States (Required)
This Company Describes Its Culture as:
• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
This Job Is:
• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply
Company's website:
• thecomfortauthority.com
Company's Facebook page:
• @thecomfortauthority
Benefit Conditions:
• Waiting period may apply
Work Remotely:
• No