Service Coordinator
HIAB USA
32 reviews
-
Tampa, FL 33619
HIAB USA
32 reviews
Read what people are saying about working here.
Responded to 51-74% of applications in the past 30 days, typically within 1 day.
Job details
Salary
$20 - $23 an hour
Job Type
Full-time
Benefits
Pulled from the full job description
• Pay:
• $20.00 - $23.00 per hour
• Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance
Full Job Description
Purpose of the job: The purpose of the role is to manage the coordination of Technicians for the delivery of service. Serve as a primary contact for customer calls for maintenance and repair.
Main tasks and responsibilities:
• Provide first point of contact to customers/visitors/callers.
• Troubleshoot customer issues to determine proper resolution.
• Create customer quotes for service and repairs.
• Handle and schedule planned maintenance and contractual appointments with customers.
• Create estimates for customers – review estimates greater than $10,000 with District Service Manager.
• Initial contact for service complaints.
• Quality control check for work orders turned in.
• Handle and schedule inbound Service appointments.
• Communicate the results from scheduling through required reporting.
• Update partner functions and customer/equipment data.
• Scheduling and dispatching appointments.
• Manage DOT hours of service.
• Work closely with Business Development to ensure maintenance plans are kept on schedule.
• Verifying required parts have been delivered to Field Technicians.
• Fleet management for service vehicles.
• Other duties, as assigned.
Job qualifications
Education:
• High School diploma or equivalent
Working experience:
• 3+ years of dispatching experience preferred.
• 5+ years of customer service experience preferred.
Competence and skills:
• Experience using Salesforce and SAP.
• Possess strong organizational skills.
• High attention to detail.
• Working knowledge of applicable regulations.
• Quick and confident with decision making.
• Must have a working knowledge of the geographical area in which you are covering.
• Working knowledge of DOT hours of service.
• Can handle multiple duties with good time management.
• Highly customer service oriented as well as a good leader to the team.
• Can troubleshoot equipment issues with basic technical knowledge.
• Able to develop a professional rapport with both customers and technicians.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance
Schedule:
• Monday to Friday
This Company Describes Its Culture as:
• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
Benefit Conditions:
• Only full-time employees eligible
Work Remotely:
• No