Customer Service Representative - Work From Home
Inktel Contact Center Solutions
511 reviews
-
Tampa, FL
Temporarily remote
Inktel Contact Center Solutions
511 reviews
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Job details
Salary
$12.00 - $12.50 an hour
Job Type
Full-time
Benefits
Pulled from the full job description
• Training is paid at $10.00 and after training your hourly rate will be $12.00 -12.50 per hour.
• $12-12.50 an hour
• Monthly A-Player bonus potential (
• $1-3 per hour worked)
• Paid Time Off
• 401K plan with company matching
• Medical, Dental and Vision Plans
• Employee Referral Bonus
• Employee Tickets at Work Discounts
• Employee Reward and Recognition Programs
• $12.50 per hour
• $12.00 - $12.50 per hour
• Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Supplemental Pay:
• Bonus pay
• COVID-19 considerations:
Full Job Description
If you’re looking for a new position with a growing company where great performance is rewarded with great opportunity, this is the place for you! We are looking for Customer Service Representatives to start with us on Monday, October 5th in our Brandon location .
Work Hours & Pay
• Training 09:00am-05:00pm Monday - Friday for 3 weeks.
• Production Schedule - Morning, Mid-afternoon/Evening, 8 hour shift/full time only
• Training is paid at $10.00 and after training your hourly rate will be $12.00 -12.50 per hour.
If this schedule works for you... we would like to meet you!
JOB RESPONSIBILITIES:
• Communicate with customers in a proactive and professional manner across multiple communication channels.
• Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.
THE IDEAL CANDIDATE:
• Friendly and optimistic!
• Excellent inter personal, verbal & written skills in both English and Spanish.
• Passionate about serving others and strong desire to take ownership to resolve customer issues
• Proven record of great attendance
• Able to quickly navigate through multiple systems simultaneously
• Excellent problem solving skills & must have a “can do” attitude
• Able to communicate effectively with customers, management, and co-workers
• Customer service experience obtained in retail, hospitality or call center environment
• Multiple shifts available Monday through Sunday: AM, Mid-shift, Evenings.
• Must be available to work on weekend day and holidays
PAY & BENEFITS:
• $12-12.50 an hour
• Monthly A-Player bonus potential ($1-3 per hour worked)
• Paid Time Off
• 401K plan with company matching
• Medical, Dental and Vision Plans
• Employee Referral Bonus
• Employee Tickets at Work Discounts
• Employee Reward and Recognition Programs
Inktel is proud to be an Equal Opportunity Employer and Drug-Free* workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Type: Full-time
Pay: $12.50 per hour
Job Type: Full-time
Pay: $12.00 - $12.50 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
• Weekends
Supplemental Pay:
• Bonus pay
COVID-19 considerations:
Inktel follow Covid-19 protocol
Experience:
• call center: 1 year (Preferred)
• customer service: 1 year (Required)
Education:
• High school or equivalent (Preferred)
Language:
• Spanish (Preferred)
Work Location:
• Fully Remote
Communication method(s) used:
• Email
• Phone
• Chat
Company's website:
• www.inktel.com/careers
Benefit Conditions:
• Waiting period may apply
• Only full-time employees eligible
Work Remotely:
• Temporarily due to COVID-19