Order Management Specialist
Mettler Toledo
342 reviews
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Lutz, FL 33558
Mettler Toledo
342 reviews
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About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
• We help feed the world. We impact how food is produced, packaged and made safe.
• We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
• Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
The Order Management Specialist is primarily responsible for processing inbound order requests and following the life cycle of the order to handle complex issues throughout the order fulfillment process. This position makes it significantly easier to conduct business with METTLER TOLEDO working effectively with Sales, Customer Service, Supply Chain, Logistics, Finance, Marketing and other departments to provide world class service to our customers, both internal and external. This role serves to demonstrate METTLER TOLEDO's values by proactively driving continuous improvement, delivering quality and performing with integrity.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manage inbound inquires for price, availability and order status
Ensure all orders and order change requests are received and processed in an accurate and timely manner following department policies and procedures, while maintaining applicable ISO & Sarbanes-Oxley compliances
Determine accurate ship and delivery dates based on system-generated commitment dates, available inventory, sales forecasting, product lead-time, carrier routing calculations, and customer delivery and method of shipment requests for all items ordered
Work closely with internal departments to ensure delivery commitment dates are achieved
Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are attained and a high level of customer satisfaction is maintained
Build quality, long-lasting business relationships with customers, sales, supply chain, finance, quality assurance, and administrative support departments/personnel
Ensure order management reports are reviewed daily and proper action is taken to resolve order issues (Reports: open order, billings due, blocked orders, incomplete orders, etc.)
Assure database integrity by validating and correcting the data housed within our CRM, sales, and service databases at every practical opportunity
Coordinate with supply chain, production, quality, finance, and sales on matters including but not limited to:
Order status, requests to expedite/prioritize orders, special shipping instructions, contracts, credit issues, pricing discrepancies, product availability
Verify that orders will be allocated and ready in timely manner
Resolve shipment issues due to incorrect, missing, and/or damaged product
Work with Finance teams to prioritize shipments coming due that are on credit hold
What You Need to Succeed
Education & Experience
Bachelors Degree preferred. High School Dipolma or GED Requried.
2+ years experience working in a customer service role
High degree of initiative and ownership
Attention to detail for both accuracy and content
Very good knowledge of Microsoft Office Suite is required. SAP knowledge is desired.
Experience in working in a matrix organization to develop and implement business strategies is required.
Our Offer to You
• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.