Telephone Operator
Westcoast Brace & Limb
-
Tampa, FL
From $13 an hour
What you will do
At Westcoast Brace & Limb (WCBL), our Phone Operator is the “smiling voice” and “first point of contact” to our organization. Every day our Operators assist our patients and teams by connecting them and ensuring that their calls are answered.
Additionally, they are responsible for :
Greeting callers, establishing the reason for calling, and resolving issues by contacting appropriate parties.
Ability to speak / project clearly and distinctly, and with friendly and courteous tone
Ability to use listening skills to put callers at ease and obtain accurate and complete information
Ability to think out-side of the box and anticipate the needs of the callers and co-workers
Ability to multi-task and handle multiple calls at one time
Ability to stay calm and collected
Ability to provide outstanding customer service
Ability to problem solve
What you get:
At Westcoast Brace & Limb , we care about our patients and those who help us restore and rebuild lives everyday – our associates. We offer a comprehensive compensation & benefit package inclusive of medical, dental, vision, retirement, company paid Life Insurance, and generous PTO .
At Westcoast Brace & Limb , our team seeks to provide unsurpassed orthotic and prosthetic care by focusing on the whole patient, empowering individuals with the tools they need to lead independent lives. We restore bodies and rebuild lives as the leading provider of choice in Florida; recognized for the passion of our people as partners in providing quality and innovative care in every community we serve
What you need:
Education, Experience, and Abilities
• A professional demeanor with a willingness to help
• Experience in a fast-paced deadline-driven office
• Bilingual – English-Spanish - preferred
• Education: High school diploma or GED - required.
• Experience: Medical office/insurance experience preferred.
We thank all interested applicants; however, only those candidates being considered for an interview will be contacted. Additionally, final candidates will be background screened.
Equal Employment Opportunity
Westcoast Brace & Limb will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, martial status, amnesty, genetic information, carrier status or any other legally protected status as a covered veteran in accordance with applicable federal, state, and local laws. Please note Westcoast Brace & Limb will make an offer of employment only to individuals who have applied for a position using our official application.
E-Verify Statement
To comply with federal regulations of the Immigration Reform and Control Act (IRCA)., all employees are required to complete an Employment Eligibility Verification form (I-9). This law applies to all hired individuals regardless of schedules and hours.
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
COVID-19 considerations:
To keep our team safe, we have strict CDC guidelines - masks, social distancing, physical barriers, and sanitation requirements.
Experience:
• Healthcare: 1 year (Preferred)
• medical office: 1 year (Preferred)
Education:
• High school or equivalent (Required)
Language:
• Spanish (Required)
Work Location:
• One location
Work Remotely:
• No