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Senior Account Manager

KEPRO

Location: Tampa, FL 33609 (Beach Park area)
Type: Full-Time, Remote
Posted on: September 12, 2020
This job is no longer available from the source.
Senior Account Manager
Kepro
124 reviews
-
Tampa, FL 33609
Remote
Kepro
124 reviews
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Job details
Job Type
Full-time
Benefits
Pulled from the full job description
• Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance
Full Job Description
KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. KEPRO is seeking resumes for a highly experienced professional.
Senior Account Manager - EAP
Summary Description
Build and maintain strong relationships with customers’ senior management and account management staff. Develop a business partnership that promotes opportunities for growth and revenue while supporting the customer’s growth objectives. Provide a high level of service to all customer requests including anticipating future needs. Provide high level internal communications within KEPRO regarding client’s partners and market issues.
Accountabilities
• Develop and strengthen relationships at the account management and senior management levels of assigned clients. Identify current and future service requirements by building customer confidence and trust with key individuals who understand service requirements. Serve as the primary liaison with customers.
• Serve as subject matter expert to customers by providing high level product and service information. Demonstrate the impact of KEPRO’S services for cost reductions and operations improvements. Manage contract, including renewals, and scope of work to ensure proper services are provided and avoid non-reimbursed services. Up sell more services to existing traditional customers as well as to re-sell customers and Partners.
• Resolve client inquiries timely (including same day acknowledgement) and accurately.
• Establish and regularly update a strategic plan for each assigned account. Components of the plan to include schedule of deliverables with time frames, identified goals, customer relationship enhancements, and revenue growth.
• Contribute to Sales strategy by identifying short and long term issues to be addressed. Provide customer and market information, recommend options and courses of action, and provide implementation directives. Join Sales presentations as needed. Assist with RFP responses.
• Educate customers on KEPRO’s philosophy of managed care, provide information on products and services as it relates to customer’s needs.
• Prepare, analyze and deliver customer reports which demonstrate the customer’s usage, trends, needs, and tracks issues.
• Facilitate the implementation process, connect Operations, Finance and Clinical areas to the new client. Serve as key member of the Implementation team, acting as Implementation Manager as needed.
• Develop and cultivate internal relationships with partners across the Kepro organization.
The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.
Education
• Bachelor’s Degree required in Business or other related field. Master’s degree in human services field or occupational counseling.
Knowledge, Skills, Abilities
• Excellent verbal, written and organizational skills required.
• Ability to analyze, interpret and present information is essential. Public speaking experience is preferable.
• Ability to be a strategic thinker.
• Intermediate knowledge of Word, Excel and PowerPoint.
• Must be able to establish and cultivate relationships both internally and with external customers.
• Must be able to travel.
Experience
• 3-5 years of recent experience in account management, preferably in a healthcare setting.
• Clinical experience required.
• EAP experience preferred.
Mental and Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.
KEPRO offers challenging careers, excellent benefits and opportunities for advancement. For consideration, please submit resume and cover letter with salary requirements. Only those candidates identified for an interview will be contacted. No Phone Calls Please. Visit our website at www.KEPRO.com for more information on the KEPRO Family of Companies.
EOE AA M/F/Vet/Disability
KEPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance
Schedule:
• Monday to Friday
Work Location:
• Fully Remote
Work Remotely:
• Yes