• Home
• Your job application
• Amazon culture & benefits
• Locations
• Teams
• Job categories
• Resources • Interview tips
• Disability accommodations
• Amazon blog
• FAQ
×
Sr. Cloud Technical Account Manager - Tampa Job ID: 1270560 | Amazon Web Services, Inc.
Apply now
DESCRIPTION Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes including Automotive, Financial Services, Energy, Big Data, and more gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
As a Senior TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
BASIC QUALIFICATIONS · 6+ years of technical engineering experience
· Experience with operational parameters and troubleshooting for three (3) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
· Bachelor’s Degree in Computer Science, Math, or related discipline required, or 8 years of equivalent work experience
· Internal enterprise or external customer-facing experience as a technical lead
PREFERRED QUALIFICATIONS · Meets/exceeds Amazon’s leadership principles requirements for this role
· Meets/exceeds Amazon’s functional/technical depth and complexity for this role
· 7+ years of technical engineering experience
· Experience in operational parameters and troubleshooting for four (4) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
· Experience in Informational Technology operations
· Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
· Experience in a 24x7 operational services or support environment
· Experience with AWS services and/or other cloud offerings
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Job details
US, FL, Tampa
Support
Operations, IT, & Support Engineering
Share this job
Important FAQs for current Government employees Before proceeding, please review the following FAQs
https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees
JOIN US ON
Find Careers
• Job Categories
• Teams
• Locations
• US and EU Military recruiting
• Fulfillment center jobs
Working At Amazon
• Culture
• Benefits
• Amazon Blog
• Diversity at Amazon
• Our leadership principles
Help
• FAQ
• Interview tips
• Review application status
• Disability accommodations
• EU background checks
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
Privacy and Data Impressum
© 1996-2020, Amazon.com, Inc. or its affiliates