Collabera
250718
Job type: Full Time, Temporary/Contract/Project
Posted: Today
Industries: Staffing/Employment Agencies
Career level: Experienced (Non-Manager)
Estimated Salary $32,011 - 41,968 /year
Customer Service Representative (General)
Tampa, FL
Tampa, Florida, US
Date Posted: 9/12/2020 9:19:06 AM
Tampa, Florida
Skills : Customer service rep*,CSR,customer service,inbound,outbound,call center,call,calling
Description :
Required:
1+ years of experience working with customers
• 1+ years of experience handling difficult situations with customers
• Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
• Comfortable receiving ongoing performance feedback and coaching
• Ability to engage with customers, begin a conversation, build rapport, and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Comfortable with ongoing change and learning new technology/processes
• Ability to analyze and resolve customer inquiries
• Ability to provide a positive customer experience through creative solutions
• At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer
• Ability to work in fast pace environment
• Ability to work from personal PC if needed
• Must have home internet connection
NOTE: Contract TO Hire