Submission for the position: Director of Account Management, Key Accounts - Tampa, FL - (Job Number: 888131)
Director of Account Management, Key Accounts - Tampa, FL
Sales leadership position responsible for achieving revenue, membership and earnings objectives for the Key Accounts Segments in the assigned market. Direct responsibility for the account management staff in the market and managing the distribution of all the company's products and services to existing account / clients. Develops annual market business plan to meet health plan's revenue, membership and earnings objectives. Provides leadership to account management staff for sales/retention strategy and execution.
Management:
• Manage and monitor client book of business and broker alignment
• Monitor and insure appropriate external activity by SAE’s (broker and groups)
• Driving external relationship cultivation (broker and customer)
• Effectively manage business to achieve Net Promoter goals at both the market and regional level
• Work with Leadership team to develop and manage annual business plan for the market
• Training & coaching of account management staff, new hire and ongoing
• Achieve or exceed health plan persistency goals
• Meet or exceed ancillary and medical NBEA/NCEA membership, revenue and IOI goals
• Recruit, hire and develop account management staff
• Set account management strategy to achieve goals
• Manage Key Account national & local initiatives with respect to EHCV, Network, Health and Wellness strategies
• Liaison for staff & internal functional areas to improve efficiencies & remove barriers
Relationship Building:
• Build and maintain key client and producer relationships
• Develop and maintain key internal relationships
• Present a positive image of UHG to the marketplace
• Ability to build and maintain strong multilevel client and producer relationships
• Ability to build and maintain strong internal relationships
• Ability to work well in cross-functional teams
Product/Healthcare Knowledge:
• Detailed understanding of all UHC products, services and solutions across all Florida health plan sites
• Detailed Working knowledge of Enterprise/ancillary product lines
• Ability to identify and communicate the need for improvements in UHC products and services
• Understanding of competitive marketplace
• Understands and can communicate goals, operating principles, strategies and competitive position of UHC
• In-depth healthcare knowledge, understands important trends
• Demonstrates knowledge of competitor’s strengths, weaknesses and strategies
• Understands medical management operations and strategies
Financial and Underwriting:
• Understands finance/underwriting methodologies and strategies (fully insured, ASO)
• Possesses basic math skills
• Can explain and justify a renewal rate to customers
• Understands and can communicate the drivers of healthcare costs
• Understands the drivers of fees and liabilities
Internal Operations & Capabilities:
• Understands UHC information systems capabilities and strategies
• Ability to navigate UHC internal departments to produce positive service results for clients and the company
• Extensive knowledge of internal people, roles/responsibilities and processes
Customer Focus:
• Consistently models a customer-focused approach to positively impact NPS
• Effectively manages difficult service situations to a positive result
• Ability to deal with sophisticated customers and brokers/consultants
• Anticipates problems and develops contingency plans
• Ability to customize existing marketing tools to meet the individual needs of a client
• External meetings activity to build and cultivate broker and customer relationships
Personal Attributes:
• Consistent performer
• Ability to manage multiple competing priorities
• Ability to grasp new ideas and products
• Strong communication skills (written and verbal)
• Highly effective strategic planning abilities
• Strong presentation skills - written and oral
• Consistently demonstrates flexibility
• Excellent planning and organization skills
• Consistently models a customer-focused approach
• Ability to influence and negotiate complex situations
• Complex problem-solving ability
• Ability to lead through change
Management:
• Ability to recruit, hire and monitor staff
• Strong training skills
• Ability to manage a budget
• Ability to set and execute office strategy to achieve goals
• Ability to consistently manage and direct cross-functional teams to successful outcomes
• Strong personnel development and management skills
• Ability to mentor staff
• Ability to direct and manage service plans
• Values and promotes diversity within his/her organization
• Willingness and ability to make, execute and communicate difficult or unpopular decisions
• Emotional Intelligence
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
• Sales Insurance License Maintained by Law (or willing to obtain)
• 5 years of successful sales or acct mgt experience in the insurance industry with medical benefits.
• Demonstrated success dealing with brokers/consultants
• Demonstrated success dealing with sophisticated customers
• Demonstrated success meeting goals/targets
• Demonstrated success managing a complex book of business
• Successful track record of strategic planning and implementation
• Maintains Valid Driver's License
Preferred Qualifications:
• Bachelor's Degree
• Previous management experience
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Director of Account Management, Key Accounts, Insurance, Sales Insurance, Tampa, FL, Florida
Employer & Indiv Acct Mgmt
US-FL-Tampa
E&I North Florida
Sep 11, 2020, 5:05:54 PM
Schedule: Full-time Location(s): US-FL-Tampa