Systems Analyst - Riverview, FL
BlueGrace Logistics
65 reviews
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Riverview, FL 33578
BlueGrace Logistics
65 reviews
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Job Summary:
This role is responsible for providing support for internally developed and external IT systems and services as well as providing analysis and optimizations for business processes. This role uses technical and analytical abilities to resolve, optimize and improve system-based issues.
Duties and responsibilities:
• Provides system support for TMS, CRM and other IT systems.
• Identifies bugs and communicates with business analysts to identify solutions
• Provides system training for internal users
• Resolves UI errors through various methods including database research
• Monitors automated services to ensure proper functionalities of all systems
• Uses Microsoft SQL to query database and write updates
• Communicates with Business analysts to remain up to date on new system development
• Streamline system processes to further automation
• Creates and maintains process documentation
• Other duties may be assigned as needed
Qualifications:
• Bachelor’s Degree in technology, business or other technical field or proven equivalent related experience required
• Basic understanding of API, web-based software, and relational database
• Preferred transportation, logistics or 3PL experience
• Experience with TMS or CRM
• Working knowledge of SQL
• VSTS, XML, Software development process plus
• Ability to provide quality service and teamwork while managing multiple tasks and projects under competing deadlines
• Strong communication skills and ability to work effectively with employees at any level of the organization including C-level
• Strong analytical skills and ability to analyze data from multiple systems simultaneously
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
• Strong sense of discretion and confidentiality required
• Adaptability to an ever-changing system environment.
• Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with alternate plan