Remote Contact Center Supervisor
Inktel Contact Center Solutions
511 reviews
-
Tampa, FL
Remote
Inktel Contact Center Solutions
511 reviews
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Job details
Salary
$19 an hour
Job Type
Temporary
Contract
Benefits
Pulled from the full job description
• $19/hr.
• Pay:
• $19.00 per hour
Full Job Description
Looking for your next leadership role? Want to coach and develop a remote team over the next few months?
We are contracting WORK FROM HOME Independent Contractors who can serve as Remote Contact Center Supervisors .
Compensation: $19/hr. Get paid twice a month!
Each Remote Contact Center Supervisor will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual operations management job.
Contractors must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.
Contractors will be responsible for coaching and leading a team of remote Customer Support Agents. Training will be provided on client information and systems used.
Other necessary qualifications:
• Experience leading a remote call center team
• Call center experience
• Working knowledge of call center metrics
TECHNOLOGY REQUIREMENTS:
Minimum PC Requirements
CPU Speed
• Dual Core 1.2 GHz or better
• Intel Core i3 or AMD Ryzen 3 or better
Hard Drive
• 40 GB or more of available space
• 100 GB or more of total space
Memory
• 4 GB of RAM minimum
• 8 GB or RAM or better is preferable
Operating System
• Windows 10 Professional
• Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
• Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements
Monitor*
• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)
USB Headset with Microphone
• JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function
Camera
• Integrated or USB Camera
*Dual monitors may be required on some client programs
Minimum Software Requirements
Google Chrome**
• Latest version of Google Chrome for Windows
**Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed
• Hard-wired connection (no wireless)
• Minimum 10 Mpbs download / Minimum 5 Mpbs upload
• Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold
• 120 milliseconds (ms)
Job Types: Temporary, Contract
Pay: $19.00 per hour
Schedule:
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends
Experience:
• Call Center: 2 years (Required)
• Remote Call Center Management: 2 years (Required)
Full Time Opportunity:
• No
Work Location:
• One location
Company's website:
• https://www.inktel.com/wfh/
Company's Facebook page:
• https://www.facebook.com/inktel/
Work Remotely:
• Yes