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Veterinary Call Center Representative

BluePearl Veterinary Partners

Location: Tampa, FL 33614
Type: Non-Remote
Posted on: September 11, 2020
This job is no longer available from the source.
Veterinary Call Center Representative
BluePearl Veterinary Partners
210 reviews
-
Tampa, FL 33614
BluePearl Veterinary Partners
210 reviews
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Description BluePearl Veterinary Partner is hiring a Veterinary Call Center Representative
• Do you have Strong problem solving, critical thinking and empathy skills?
• Are you an experienced call or contact center associate?
• Do you have strong customer service skills, a genuine desire to help our clients and understand their needs?
If so, please check out this amazing opportunity today.
Due to an extreme amount of growth at BluePearl Veterinary Partners, we are seeking Veterinary Call Center Representatives to work in our new Call Center in Tampa, FL. As the Call Center Representative, you will interact with BluePearl clients and referring veterinarians in a high-volume telephone Contact Center environment to address moderately complex inquiries and provide an outstanding client experience. You may handle difficult situations and assist in training lower level Call Center Representatives.
Job Requirements:
• Call Center experience is required in this position.
• Working knowledge of medical terminology required.
• Previous experience in veterinary, human healthcare or related industry strongly preferred.
As the Veterinary Call Center Representative, you will:
• Answer general inbound and places outbound calls to meet objectives: high client service levels, strong client retention, excellent referring veterinary relationships, and increased business.
• Address inquiries primarily of routine or basic nature.
• Follow basic procedures and scripts, using fundamental knowledge to navigate practice's client information systems along with a basic knowledge of the hospital and services.
• Respond to client questions, explains available services, corrects errors, provides general information on pricing, and makes appointments.
• Pass more complex client inquiries to Supervisor or higher-level Contact Center team members.
• Provide timely and accurate follow up to inquiries as appropriate.
• Drive strong, positive brand reputation for the organization in all daily interactions.
• Other job duties as assigned.
Other Qualifications:
• Basic problem solving, critical thinking and empathy skills are essential.
• General knowledge of phone and e-mail systems and basic computer skills.
• Sound written and verbal communication skills.
• Strong listening/comprehension skills with a high attention to detail.
• Strong customer service skills, a genuine desire to help our clients and understand their needs.
Why BluePearl?
• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Health, dental, vision, and life insurance options.
• Flexible work schedules.
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.