Randstad
s_873075
Job type: Full Time, Temporary/Contract/Project
Posted: 8 Days ago
Industries: Insurance; Other/Not Classified
Career level: Experienced (Non-Manager)
Tampa, FL 33619
Tampa, Florida, US
Date Posted: 9/2/2020 5:10:31 PM
Are you looking for an opportunity to begin your career path?
Come join this team of Customer Service Representatives (Health Concierge) providing services for Health and Welfare Benefits Administration to participants. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! If you would like to be able to work from home for the next few months, this is the right fit for you! Must live in Tampa, FL area and be able to commute to the office to pick up equipment. Must be comfortable with picking up the equipment.
Internet connectivity requirements are:
--Required minimum speed is 25 MB download speed and 3 MB upload speed.
--DSL or Broadband is required. WiFi, WiMax, Satellite, and/or Hotspots are not acceptable.
--Internet connection must be Broadband and not via cellular or wireless hotspot.
--Working from retail (such as Starbucks) internet sources or from outside your home office is not permitted.
--A Home Router with wired link to PC. The PC connection must be a wired connection and not wireless.
--A quiet environment free of distraction, television noise, door bells, pets, family members is necessary. If children are at home, they must have other dedicated supervision.
--Private space to take calls
--High speed internet
As a Health Concierge you will answer incoming calls, and chats from customers regarding their health insurance benefits, reviewing options, and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions. We are a metric driven team and expect our teams to reach daily activity and quality goals. Top performing individuals and teams are recognized for their accomplishments. For this position, you must be able to work an 8.5 hour shift between the hours of 6am and 11pm CST.
Responsibilities:
Continuous evaluation throughout training period
Actively participates in training and is able to define terminology and navigate through computer system expediently.
Meets/exceeds any established quality expectations and quantity quotas established.
Meets/exceeds high level of customer satisfaction.
Meets attendance expectations.
Maintains strict adherence to security policies.
Displays a high level of professionalism.
Adheres to phone schedule and meets operational targets around adherence, handle time, call backs, etc
Working hours: 8:00 AM - 12:00 PM
Skills:
Customer Service
Active Listening
Empathy
Follow-up
Telephone Etiquette
Typing Skills
Basic Software Skills
Computer Skills
Receptive to feedback
Education:
High School
Experience:
Entry Level
Qualifications:
Education requirement: High School or GED Equivalent
Years of experience: 3 year(s)
Experience level: Entry Level
*Please include most up to date resume with your application.
Start date 9/28/2020
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.