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Mortgage Customer Experience Specialist

SolomonEdwards

Location: Tampa, Florida
Type: Temporary (unspecified), Non-Remote
Posted on: September 10, 2020
This job is no longer available from the source.
Job Description
SolomonEdwards is seeking a client advocate for a Mortgage Customer Experience Specialist role. This is a contract-to-hire opportunity with an innovative and growing company in Tampa, FL .
Job Requirements
Role Overview
The Mortgage Customer Experience Specialist will be on the front line of customer interaction regarding mortgage applications, demonstrating creative thinking abilities to develop effective solutions. The Mortgage Customer Experience Specialist will execute efficient processes to achieve organizational goals and deliver outstanding customer experience.
Qualifications of the Ideal Candidate
• Bachelor's degree or equivalent professional experience.
• Minimum one (1) year of customer service experience; some background in financial services, banking, or mortgage preferred.
• Talented communicator and excellent problem solver – enjoys and excels in a customer service role and can relay information to customers via phone and other communication mediums in an articulate and professional manner.
• Great team player – enthusiastic about collaborating with colleagues and other departments to improve the overall customer experience.
• Excellent time management skills and attention to detail with a high level of accuracy.
• Proficiency with Microsoft Office Suite and other mainstream software.
The Mortgage Customer Experience Specialist will be on the front line of customer interaction regarding mortgage applications, demonstrating creative thinking abilities to develop effective solutions. The Mortgage Customer Experience Specialist will execute efficient processes to achieve organizational goals and deliver outstanding customer experience., * Bachelor's degree or equivalent professional experience. * Minimum one (1) year of customer service experience; some background in financial services, banking, or mortgage preferred. * Talented communicator and excellent problem solver - enjoys and excels in a customer service role and can relay information to customers via phone and other communication mediums in an articulate and professional manner. * Great team player - enthusiastic about collaborating with colleagues and other departments to improve the overall customer experience. * Excellent time management skills and attention to detail with a high level of accuracy. * Proficiency with Microsoft Office Suite and other mainstream software. At least 1 year experience. Employment Type: CONTRACTOR