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Chase is hosting an Virtual Hiring Event on Friday 9/18/2020 for our Team Leader role. After you complete the application, you will be contacted by a recruiter for next steps.
We have opportunities for Team Leaders in our Credit Card Collections group.
Our Collections group creates and delivers the right solutions by partnering with our customers to provide the right solutions for delinquent credit card accounts.
We are looking for individuals with a passion for managing a team and the following skills:
Leadership Skills
• Develop and lead team of Specialists
• Lead by example and coach on key behaviors to drive results
• Responsible for performance management
• Select and retain talent
• Identify ways to support inclusion and diversity
Customer Focus
• Resolve employee and escalated customer problems and inquires
• Operates with urgency and meet deadlines
Communication Skills
• Communicate both verbally and written
• Ability to influence internal and external business partners
• Relationship management
Problem Solving Skills
• Ability to delegate tasks
• Conflict resolution skills
• Prioritize diverse workloads
Analytical Skills
• Participates in execution of strategy
• Specialized functional or technical knowledge that allows for independent thought and action on important department activities
• Required to abide by all applicable regulatory and department practices and procedures
• Drive risk and control initiatives
Computer Skills
• Experience with multiple browsers, multiple tabs,  window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools
Work schedules vary and could include a schedule that includes working in the evening and on the weekend
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results.  They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
The Unit Manager within Chase Credit Card Collections will be responsible for leading a team of between 15-18 collections specialists
Primary responsibilities will include:
- Coaching and developing staff to ensure all Business Objectives are met.
- Ensuring all work is processed within assigned service levels and meets Legal/Compliance requirements.
- Partnering with Leadership team to identify and implement process/procedural enhancements.
- Creating and maintaining open communication with employees as well as Peers, Leadership team and other Lines of Business.
Department responsibilities will include:
- Identify any gap in processes and recommend solution(s) to drive efficiency and effectiveness
- Complete performance reviews, development plans and annual reviews for reporting staff on a timely basis
- Ensure adherence to operating procedures, legal and compliance regulations and IT Policies to minimize risk
- Resolve complex issues and exception items
- Oversee department projects and introduce new procedures to the staff
Qualifications
• Minimum 2-3 years management experience required
• 5 years management experience strongly preferred
• Must be willing to work in an environment that requires phone-based customer interaction
• Advanced proficiency with computer functions with MS office suite strongly preferred
• High School Diploma or equivalent required, Bachelor’s Degree preferred
• Credit Card Collections experience strongly preferred
• Demonstrated ability to lead or manage high performing front line representatives
RequisitionType Professional JobSchedule Full time