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IS Technician

GHD

Location: Tampa, Florida
Type: Full-Time, Non-Remote
Posted on: September 9, 2020
This job is no longer available from the source.
Job Description
GHD has an opening in Bowie, MD for an IS Technician . This is an exciting opportunity and integral part of our organization where you will provide client focused technical support and service on supported technology, applications and platforms to enable delivery of work to GHD’s clients.
Specific responsibilities in this role will include:
• Complete assigned tasks via the ticketing system, Manager and other sources to meet or exceed service levels
• Effective diagnosis and resolution of client issues to minimise recurrence
• Maintain professional, friendly and helpful interactions with clients at all times
• Accurately update and/or log all tasks/client requests in the ticketing system
• Prioritize tasks to ensure service levels and deadlines are met
• Keep your manager updated on job status, IT risk and other relevant info
• Escalation and communication of incidents to other relevant internal IS
• Build productive and supportive relationships with other IS teams
• Work closely with ISHELP
• Maintain integrity and governance by adhering to standard service desk procedures and IS security protocols
• Build good relationships with clients in your office/region
• Take opportunities to educate and coach clients to increase their technical skills and encourage self-service
• Portray a positive image for IS by maintaining dress code, personal hygiene and communication standards
• Continually build your knowledge of GHD’s business and technologies and keep up to date on industry trends and technologies
For success in this position, you will possess the following skills and qualifications:
• Bachelor’s degree in Computer Science, Information Systems, or related field desirable
• Minimum of 2 years of experience in a helpdesk/desktop support role or similar; experience working for a large and/or global professional services organization desirable
• Industry certification desirable (i.e. MSCE)
• Sound technical knowledge of operating systems, key hardware and software applications
• Some exposure to network cabling and TCP/IP networks
• Knowledge of Active Directory, User and Computers and Security Groups desirable
• Strong written and verbal communication skills with the ability to work both within a team and independently
• Good IT problem solving skills
• Ability to work flexible work hours and travel to other office locations
Our commitment to you
Fostering gender balance, diversity and acceptance of flexible working is central to the way GHD does business. We offer a professional, friendly and inclusive culture based on our core values of Safety, Teamwork, Respect and Integrity.
In addition to a competitive salary, GHD provides attractive career options including professional development via our GHD Business School, additional leave, and family-friendly flexible work arrangements.
Why GHD?
Be a part of a high functioning team, where everything we do is inspired by a level of passion and professional pride that comes from being employee owned. This ownership is what sets us apart and means our people enjoy an unrivalled amount of autonomy in their roles. It helps drive our passion and accountability in how we serve our clients, deliver projects, and pursue new opportunities.
So, do you have what it takes: passion, collaboration, imagination and values that match our own?
About GHD
As one of the world’s leading professional services companies, GHD delivers iconic projects that shape our landscapes, support our communities and set the path of our collective future. To do this, we actively seek and nurture the very best people in their respective fields to join our team of over 10,000 professionals operating in the markets of water, energy and resources, environment, property and buildings, and transportation.
In return, we offer remarkable career shaping opportunities to extend your skills and gain global experience.
If you are passionate about pursuing this position, please submit your resume and cover letter via the link above.
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status.
This position does not provide visa sponsorship.
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* Bachelor's degree in Computer Science, Information Systems, or related field desirable * Minimum of 2 years of experience in a helpdesk/desktop support role or similar; experience working for a large and/or global professional services organization desirable * Industry certification desirable (i.e. MSCE) * Sound technical knowledge of operating systems, key hardware and software applications * Some exposure to network cabling and TCP/IP networks * Knowledge of Active Directory, User and Computers and Security Groups desirable * Strong written and verbal communication skills with the ability to work both within a team and independently * Good IT problem solving skills * Ability to work flexible work hours and travel to other office locations, Fostering gender balance, diversity and acceptance of flexible working is central to the way GHD does business. We offer a professional, friendly and inclusive culture based on our core values of Safety, Teamwork, Respect and Integrity. At least 2 years experience. Employment Type: Full-Time