Job Description
SUMMARY
Be a visible, active, and recognized customer support leader throughout your area of responsibility (AOR) by aggressively pursuing product support business opportunities both with existing and new customers to enable Dobbs Equipment to achieve monthly product support revenue & profitability objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
Ensure compliance with the Dobbs Equipment Health and Safety Policies and Procedures as defined by the Human Resources Department and articulated in the Health and Safety Manual as well as state/federal legislation.
Through the use of Customer Relationship Management Software:
• Call on all customers (current and new customers) in your assigned territory in accordance with the agreed call frequency in order to maximize the product support revenue and profitability from your assigned area of responsibility.
• Ensure that the Dobbs Equipment database is properly updated on a timely basis; this also includes the updating of customer unit fleet details
• Monitor local customer and competitive trends and make recommendations to your manager and the local branch management teams with the objective of enhancing our product support revenues & profitability.
CSA’s are expected to aggressively target Deere and All Makes customer uptime by offering timely parts and service support focusing on the following (4) general strategic areas;
• Selling shop and field labor jobs to Deere and All Makes customers
• Preventative Maintenance Agreements
• Undercarriage and Ground Engaging Tools
• Strategic parts promotions set forth in the Dobbs Equipment Calendar
Annual targets will be set for each CSA and progress will be measured, reviewed and ranked on a monthly basis via a performance scorecard.  Progress towards the targets will form the base of the Performance Management process during the fiscal year as follows:
• Branch Service Share Actual to Target
• Parts and Labor Revenue
• New Product Support Customer Revenue
• JDLink Renewal Percentage
• PM Agreement Service Completion
• Undercarriage Revenue
• Attachment Sales Revenue
• Ground Engaging Tools Revenue
Complete CSA training as assigned on JDU.  Continue to complete courses as they become available to ensure that you are keeping abreast of our rapidly changing industry.
Ensure customer satisfaction with Dobbs Equipment product support and deal promptly with any disputes or potential disputes in accordance with Dobbs Equipment’s policies and procedures. Follow-up with customers to ensure that disputes are resolved on a timely basis.
Staff the parts counter as scheduled and encourage customers to call the parts counter for routine parts orders for efficiency purposes.
Maintain strong expense controls while performing required job functions.
Develop the Dobbs Customer Portal by educating and training customers.
Assist in the collection of accounts receivables as requested from time to time.
Employment Type: Full-Time