BDC Associate Courtesy Chrysler
Requisition ID 2020-26338 Job Locations US-FL-Tampa Posted Date 9/9/2020 Brand Courtesy Cars Category Customer Service/Support Position Type Regular Full-Time
Overview
**Attention Experienced Call Center/ Appointment Setters**
Courtesy Chrysler is Expanding Their Team!
Courtesy Chrysler Jeep Dodge Ram a subsidiary of Asbury Automotive Group, which is one of the largest automotive retailers in the country, is currently looking for an Appointment Setter /Receptionist to assist in scheduling Service Appointments for our guest !
The ideal candidate will be friendly, excited about the opportunity to assist in providing Stellar Customer Service to our guest
Benefits
Pay and Recognition:
• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock equity grant awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks paid pregnancy leave ( disability leave)
• Health savings
• Flex spending accounts ( tax free )
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
Learning, Tuition Assistance and Career Development:
• Digital career path tool to assist with career development
• Continuous training through Asbury University
Additional advantages:
• Student loan relief resources
• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities
Responsibilities and Qualifications
• Contacting and communicating with customers to identify automotive needs
• Make a high volume amount of outbound calls
• Receive a high volume of inbound calls
• Follow up with customers post service
• Set service appointments for customers
• Contact customers to confirm appointments
• Respond to Internet inquiries from customers by email with vehicle information
• Other duties to be determined by management
• Experience working in call/Internet/web response centers
• Experience with CRM Utilization Preferred (eLEAD, XTime etc.)
• Great Customer Service Skills & Motivation to be Successful
• Excellent phone presence
• Excellent organizational skills
• Be Able to Create and Maintain Customer Relationships
• Strong Computer & Phone Skills (Outlook, Excel)
• Prior Sales, Call Center, or BDC Experience PREFERRED
• Great Communication Skills (verbal & written)
• Able to multi-task
• Bi-lingual is always a plus!
• Team Player
• Must be able to work weekends
• Must be able to pass drug screen and pre-employment pre screening
Options
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