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Technical Support Representative

Concentrix

Location: Riverview, FL 33578
Type: Full-Time, Non-Remote
Posted on: September 4, 2020
This job is no longer available from the source.
Technical Support Representative
Concentrix
24,696 reviews
-
Riverview, FL 33578
$13.25 an hour
Concentrix
24,696 reviews
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Responded to 75% or more applications in the past 30 days, typically within 1 day.
Job Title:
Tier 1 Technical Support Advisor
Job Description
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
Candidate Profile
• Able to rotate shifts, as needed/schedule flexibility required
• Rate of pay $13.25/hour
• Achieve and maintain recognized and applicable technical certification(s)
• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
• Working knowledge of client technical systems
• Courteous with strong customer service orientation
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem solving skills
• Dependable with proficient attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Ability to work as a team member, as well as independently with minimal supervision
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Location:
USA, Tampa, FL
Language Requirements:
Time Type:
Full time
Job Type: Full-time
Pay: $13.25 per hour
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
Schedule:
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends
Education:
• High school or equivalent (Required)
Work authorization:
• United States (Required)
Work Location:
• One location
Work Remotely:
• No