Customer Service Representative
iGov
3 reviews
-
Tampa, FL
iGov
3 reviews
Read what people are saying about working here.
Type: Full Time Min. Experience: Entry Level
Essential Duties:
• Answers calls and respond to emails.
• Handles customer inquiries both phone and by email.
• Researches required information using available resources.
• Manages and resolves customer complaints.
• Provides customers with product and service information.
• Enters new customer information into system.
• Updates existing customer information.
• Processes orders, forms and applications.
• identifies and escalates priority issues.
• Route calls to appropriate resource when necessary.
• Follows up customer calls where necessary.
• Documents all call information per standard operating procedures.
Skills
• High level of trust and integrity
• Strong verbal and written communication skills
• Detailed listening skills
• Strong customer service, interpersonal and relationship building skills
• Time management and ability to prioritize projects and customer needs
• Conflict resolution skills – listen to the customer
• Exercise good service and business judgment with end goal of customer satisfaction
• Excellent English language, oral and written, with grammatical knowledge and etiquette
• Ability to sway the opinion of others through verbal and/or written correspondence