Job Purpose:
BTSS Archiving Operations provides best practices for paper based archived records for all Citi locations stored at a third party supplier and provides training as well as guidance outlined in the Archiving Operations Guide (AOG) to enable all Citi personnel to comply with the Records Management Policy and Standard.
This role will report to the Global Archiving Lead and involve standardizing, rationalizing, and improving processes and services. This role will also execute day-to-day operational activities as governed by the Archiving Operations Guide (AOG) and provide subject matter expertise for all countries in NAM i.e. US, Canada and Puerto Rico.  This is guided under a governance and control framework of the Archiving Operations Program, Citi Records Management Policies, and goals set forth by Global and Regional strategic direction. This role will require an individual with a strong client centric, operational, analytical and process improvement focus to support and execute various automation initiatives in NAM and globally.
Strategy and Execution
• Execute Archiving operational strategy as outlined in the Archiving Operations Guide in coordination with Regional Leads, Program Governance & Control and the Global Archiving Lead.
• Identify and drive to successful completion continuous improvement initiatives that will lead to cost savings, and/or productivity improvement
• Ensure compliance with global, local and regional policies and procedures while meeting local regulations.
• Implement best practices to ensure efficiency in services provided.
• Ensure all required controls are in place and identify potential risks in order to mitigate in a proactive manner
Financial management
• Provide input in budget preparation
• Identify productivity opportunities and monitor SLA/KPI initiatives
• Financial analysis including return on investment scenarios
Operation Management
• Responsible for archiving product service delivery, providing day-to-day operational support while providing input to improve processes through out-of-the box thinking and driving executing of process improvement projects to successful completion
• Troubleshoot and resolve all archiving inquiries and customer requests for US, Canada and Puerto Rico in a timely manner by serving as a point of escalation
• Ensure timely documentation (including capturing client feedback/concerns on the Records Inventory System (RIS), archiving processes, supplier incidents, etc.) and escalation of issues
• Execute service delivery and operational management aligned to AOG
• Monitor delivery of Archiving services in the region
• Strengthen stakeholder and business engagement and adoption of implemented solutions aligned to the Archiving strategy
• Ensure and maintain strong relationships with peers, senior management, suppliers and other Archiving Leads, our partners, stakeholders and suppliers
• Perform data analysis of various reports to identify trends in business groups to assist the Regional Archiving Lead in recommending solutions to meet business needs and the strategic direction of the Archiving Program
Risk and Control
• Identify and define additional controls (as appropriate) to strengthen on going monitoring
• Support the Global & Regional Archiving Leads in executing Business Activity Owner responsibilities, Third Party Management deliverables, Manager's Control Assessment(MCA) testing and remediation plan(s) to address Audit gaps/findings.
• Build and maintain a robust control environment across all areas of responsibility and ensure audit preparedness for the product
• Complete all Citi required trainings by deadline specified
Projects
• Partner with the Citi Technology and Archiving team to initiate and execute successfully the  rollout of key projects such Records Inventory System (RIS), Digital Solution and other special reengineering projects as assigned
• Support annual Continuity of Business (COB) testing & ensure deliverables are accurate and completed in a timely manner
• Perform user system testing in support of technology releases and solutions
• Manage small to medium sized global projects from initiation thru successful implementation ensuring deliverables and post mortem activities occur for continuous improvements
• Actively participate in on-going BTSS committees, initiatives, and/or projects as assigned
• Create and deliver interactive user training and inquiry management for Archiving product BAU activities and new implementations
Metrics / Management Reporting
• Coordinate and support initiatives related to Archiving Metrics Monthly Operating Reports
• Prepare weekly and monthly reports to provide an oversight of Archiving Services on covered location(s)
• Establish and prepare in-country and regional scorecards and control frameworks which serves as a guide for the performance reviews across regional Archiving
• Assist with management global presentations as needed
Skills:
• Bi-lingual with fluency in English & Spanish (preferred but not mandatory)
• Minimum  of 3 years of Archiving and Records Management experience (preferred but not mandatory)
• Client centric focus
• Strong communication, conflict resolution and influencing skills.
• Ability to manage, juggle and prioritize projects/assignments within project deadlines.
• Solid meeting organization, facilitation, communication, and influencing skills.
• Ability to create/analyze reports with basic knowledge in SharePoint, intermediate to expert knowledge in Access, Excel (including VLOOKUP/macros) and PowerPoint.
• Strong process orientation and analytical/problem-solving skills, good judgment and common sense.
• High degree of initiative, self-starter, quick learner, integrity, able to work independently and knows when to escalate issues.
• Detail oriented and analytical with the ability to communicate at an Operational and Tactical level of an organization
• Ability to assess processes and/or controls to identify potential issues to escalate where needed
• Effective problem solver and team player
• Citi Lean Certification for internal candidates only or Lean certification
• Highly motivated, organized and methodical
• Self-starter and with leadership traits
• Operational experience in a shared services environment or auditing/risk operational processes/groups
• Experience working in a virtual team
• Appreciation of cultural and business differences across a diverse region
• Willing to work flexible hours in order to interact effectively globally
Qualifications:
• Bachelor's Degree or equivalent work experience
• Strong operations management background
• 6+ years of relevant experience
• MBA or equivalent qualification preferred but not mandatory
• Project Management & Management Information System preferred but not mandatory
• Financial Analysis
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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US
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