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Data Support Specialist

The Panther Group

Location: Tampa, Florida
Type: Full-Time, Non-Remote
Posted on: September 3, 2020
This job is no longer available from the source.
The Panther Group
Job type: Full Time, Employee
Posted: 2 Days ago
Industries: Nonprofit Charitable Organizations
Estimated Salary $48,895 - 121,949 /year
Data Specialist
Tampa, FL
Tampa, Florida, US
Date Posted: 9/3/2020 9:45:57 AM
The role requires a high level of organization and is a critical role in managing the backlog of customer-reported issues by ensuring clear and detailed communications with clients and internal personnel.
We’re looking for a self-starter, proactive problem solver and detail-oriented team player. S/he should be committed to providing superior service, poised under fast-paced pressure and have a relentlessly positive, flexible, 'whatever it takes' attitude.
Responsibilities
• Handle service or support related incoming requests.
• Respond to and resolve complex issues through incident recognition, research and isolation, resolution, escalation and follow up.
• Determine and record inbound requests and ensure issues bear proper notation.
• Capture information and problem-solving process such as decisions made, actions involved and final resolution.
• Update on status and completion in service management system and users through all means of communications.
• Handle client engagement document control and execute filing system policies.
• Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives.
• Coordinate with product development department to enhance current design and determine design problems.
• Update on new design, product and technology changes.
• Engage in continuous performance evaluation and training projects.
• Establish Support Center’s positive image by interacting with team members, vendors and clients.
• Follow established criteria to distinguish high-quality data inputs
• Maintain compliance with data and privacy policies; protects the organization and our clients by keeping information confidential
• Review data for deficiencies; follow up with customers to collect missing information
• Enter customer and program data by inputting information into the CRM system
• Verify client data by reviewing, correcting, deleting, or reentering data
• Engage with online community and respond to comments and requests
Required Skills
• Self-starter with a drive to learn and the ability to work independently or collaboratively and under deadline pressure
• Able to promptly answer support related email, phone calls and other electronic communications from groups of clients and volunteers.
• Experience with software issues (Preferable).
• Proficient in Internet related applications such as E-Mail clients and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Ability to write business correspondence, and procedure manuals.
• Demonstrated experience in a professional setting with a basic understanding of business processes
• MS Office proficiency (Word, PowerPoint, Outlook, and Excel)
• Ability to apply critical thinking and complete tasks on time with strong attention to detail