5 DAYS AGO
Full Time | Work From Home
Full Time | Work From Home
The IT Support Technician will onboard new clients onto the iVenture management platforms and deploy new iVenture tools and standard configurations to existing clients. They will also support the managed teams in completing projects by performing assigned tasks.
• Maintain a high level of knowledge of iVenture suite of products, tools and services required for client management
• Onboard new clients in a highly efficient and standardized model
• Assist the project team with the deployment of new servers, PCs and network devices
• Provide end user support allowing the Project Engineers to focus on implementation
Please note: we are not a recruiter or placement service. This is a full time, technical position working for iVenture.
What you'll be doing as an IT Support Technician:
• Engage clients both remotely via phone and onsite at their locations during the initial onboarding
• Deploy all iVenture management and monitoring tools
• Understand the impact and challenges associated with deployment of all tools and be able to identify problems ahead of time and prevent performance problems and downtime
• Identify unrelated IT issues while visiting the customer and communicate with the clients service team
• Create the iVenture standard of client documentation for the client. This includes the documentation of assets and technical configurations.
• Execute assigned PC, server and network device builds as assigned by the project team
• Typical week: 80% client onboarding, 10% project tasks, 5% internal meetings and project updates, 5% training
Perks of working here as an IT Support Technician:
• iVenture pays for 60% of your health premiums and 100% of your dental and vision premiums
• Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
• We match 4% on your 401K
• Quarterly employee/family outings
• Mileage reimbursement
• Work/life balance with a focus on a 40 hour workweek
• Super cool technology virtual lab, paid certifications and training days
• iVenture is rated by its employees as a Best Place to Work and has a strong culture and exceptional core values
You are a great IT Support Technician if you have.....
• Bachelors Degree, business related field preferred, or equivalent experience
• 1+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows based network environment. Specifics include:
• All current Microsoft Desktop Operating Systems
• Microsoft Windows Server 2012R2/2016 and Exchange Server 2007/2010/2013/2016 (or enterprise mail systems)
• Active Directory
• Office 365 administration
• Experience with XenApp/RDS or other VDI technologies preferred, but not required.
• Networking experience preferred (firewalls and switches)
• CompTIA A+, Net+, S+ preferred
Additional Information:
• Valid drivers license and insurance with reliable transportation. This position will require frequent local travel and infrequent out of state travel
• Flexibility to accommodate frequent after-hours work and occasional weekends for client projects and onboardings
Location/Region: Tampa, FL (33646)