Technical Account Manager
DataLink
52 reviews
-
Tampa, FL 33637
DataLink
52 reviews
Read what people are saying about working here.
Full Job Description
Technical Account Manager
Summary
The Technical Account Manager is the product SME, responsible for project intake, project success analysis, and release-related communication with the customer. As a Technical Account Manager, you act as a representative of the customer to DataLink’s internal teams and an ambassador to the customer for DataLink.
Essential Functions
• Ensure client technical matters are resolved effectively with the highest client satisfaction
• Ensures technological needs adhere to customer roadmap
• Mitigates abrasion from issues and errors from the customer and DataLink
• Distributes management information timely to all stakeholders
• A team player across both the customer & DataLink
• Facilitates the flow of information for the following:
• Feature Sign-Off
• New Development Report
• UAT Sign-off
• Quality Assurance Reporting
• Bug & Ticket Monitoring
• Establish daily meeting cadence to include data intake and analysis, discovery process, ad-hoc reporting features, enhancements and bugs
• Coordinates knowledge transfer through the following methods:
• Enhanced discovery calls
• Feature requirements
• Prioritization of features
• Release notes
• Proficient in customer's design and implementation flows
• Support team members with complex technical solutions and remove roadblocks to execution
• Respond to client’s technical concerns and drive the resolution of technical issues as they arise
• Other duties as assigned
Qualifications
• Bachelor’s degree or equivalent
• 2-4 years’ work experience in an account management, business development and/or provider relations role
• 2-4 years of software configuration/implementation experience
• 1-3 years healthcare industry experience required, clinical preferred
• Knowledge of value-based care, HEDIS and STARS scores a plus
• Familiar with T-SQL, such as querying databases and analyzing data a plus
• Maintains and applies knowledge of current trends, practices and developments in health care
• Demonstrates ability and confidence in client facing interactions
• Display natural curiosity and innovative problem-solving skills in the approach to analytic questions
• Ability to grasp client’s technical needs and translate into solutions involving DataLink’s products
• Ability to communicate complex issues and technical problems clearly
• Excellent verbal and written communication skills
• Strong computer skills in MS Word, Excel, PowerPoint & Outlook
About us:
DataLink Software empowers better health through real-time data aggregation of disparate sources and systems, illuminate value-based performance management, and simplify the next steps in the care journey by enabling an intelligent point-of-care solution for all provider types across all delivery settings. We enable health plans, providers, and care partners, such as MSOs, ACOs, IPAs, medical groups, and patients with Evoke360, our enterprise platform that drives value, reduces the cost of care, improves quality scores, ensures risk adjustment accuracy, and simplifies healthcare navigation.
Non-Solicitation
We work with a carefully selected set of recruitment agencies, and we are not looking to add to this roster, so please do not call or email if you are a recruitment agency. We do not accept unsolicited agency resumes so please do not send resumes to our ‘jobs’ or any other email addresses, or our employees. We are not responsible for any fees related to unsolicited resumes.