Customer Service Representative
Accessories of Florida
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Tampa, FL
Are you seeking an entry level career opportunity with room for advancement?!
We are currently looking to add a Customer Service Representative to join our team.
Position Overview:
As a Customer Service Representative this position is responsible for supporting our customers of as one of the largest GM Accessories Distributors (ADI) in the United You will support our Field Sales Team & General Motors dealership personnel from the 263 dealers that we service.
Customer Service Representative Job Duties:
• Process sales orders, create parts invoices and repair orders.
• Complete online customer eCommerce orders & Dealer orders.
• Candidate will be trained in accessory product knowledge to become a resource for model fit, application, and installation
• Daily office functions & clerical tasks (filing, reconciliation, invoicing, shipping, etc.)
• Utilizing proper phone etiquette and effective customer service skills to support dealership customers when capturing sales orders or resolving issues.
• Creating Excel tracking sheets to communicate local and regional sales promotions.
• Using analytical skills to solve problems for dealers when necessary.
• Other duties as assigned.
Customer Service Representative Job Requirements:
• Ability to multi-task with strong follow up skills
• Ability to work full-time, on-site in our Bolingbrook, Illinois facility.
• Intermediate Microsoft Office skills (Excel/PowerPoint/Windows).
• Basic understanding of dealership operations & Reynolds & Reynolds Dealership System-Preferred Requirement.
Accessories of Florida is part of the premier Accessories Distributor Installer (ADI) Group owned by the Suburban Collection. Our mission is to provide industry leading service to the GM Dealer, resulting in outstanding customer satisfaction, and continuous improvement in GM Dealer profitability. We are responsible for delivering GM accessories to GM dealers throughout the state of Florida from our facility located in Brandon, FL.