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Client Service Coordinator

TheraTree

Location: Owensboro, KY 42303 (Midtown East area)
Type: Non-Remote
Posted on: August 31, 2020
This job is no longer available from the source.
Client Service Coordinator:
TheraTree
6 reviews
-
Owensboro, KY 42303
TheraTree
6 reviews
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Company Description
My UNIQUE ROLE - Jessica Hatfield, Owner
I have a radical idea about my role in healthcare. The children in our community cannot be fixed. Because to be fixed, you must be broken. our kids and our families are not broken. They may be facing challenges; challenges that are real valid and affecting their life. I see that. It IS my role to give children and families access to living happy, healthy, and well balanced lived. This access is created through developing the skills and giving the tools for living life. It's an access for their VOICE to be heard, their BODY to move, and to become INDEPENDENT. The children and families who walk through my doors are not broken, they are perfectly imperfect humans and I believe this to our core. It is my mission to create a community aligned in this vision; to give children and families access to happy, healthy and well-balanced lives through removing barriers. Together, we grow minds, bodies, and spirits.
Job Benefits
• Health Insurance
• Professional Liability Insurance
• Paid Time Off
• Bonus Opportunities
• Paid Continuing Education
• Retirement Benefits
• Mentorships Available
• Management Opportunities
Job Description
TheraTree, LLC is looking for an exemplary Client Service Coordinator to be responsible for reception, scheduling, and collecting payments on billing accounts. Client Service Coordinators promote and educate the public on the benefits of therapy and create an access for families to receive those services through their jobs duties..
General Job Duties & Responsibilities:
• Solves problems through investigation using data.
• Meets deadlines for programs, projects, and tasks.
• Maintains professional and technical knowledge.
• Attends meetings and presents on products, sub-products, statistics, and sub-statistics.
• Sets weekly, monthly, and annual targets to ensure annual goals are met.
• Responsible for maintaining expected statistics of post.
Receptionist Purpose: To receive communication from the public and ensure all parts of the check in process (including payment collection) are timely and complete through effective communication with clients, patients, and professionals leaving people understood and taken care of.
• Responsible for a welcoming environment into the clinic
• Checks in clients to their appointments.
• Collects all payments at check in.
• Responsible for receiving communication into the clinic (Phone calls, voicemails, packages etc) .
• Responsible for retail sales.
• Well educated on hat and how their role affects the function of the company.
• Skilled and completing duties effectively and efficiently.
Patient Scheduling Purpose: Efficiently schedule evaluations and treatment appointments that maximize all available resources of staff, space, and equipment.
• Maintains documentation logs and statistic as related to post
• Schedules client appointments that are efficient and maximize all appointment opportunities.
• Responsible for patients arriving at their appointment on time and filling a cancelled appointments with a new appointment.
• Responsible for client attendance and implements strategies to get clients to attend their prescribed frequency and celebrates that do this.
• Schedules travel for therapy providers.
• Responsible for clear communication between the clinic and clients.
Billing Accounts Purpose: Ensures clients pay for services rendered so that funds can be distributed healthily throughout the organization.
• Home health contract invoicing weekly and monthly by generating contract, proof reading documents, ensuring invoice is complete with all paperwork, and submits to contract agency.
• School contract invoicing monthly by generating contract, proof reading documents, ensuring invoice is complete and all paperwork, submits to contract agency, enter medicaid billing information into database.
• Responsible for billing account invoices by ensuring all co-pays, deductibles, and co insurances are determined and noted adequately in the patient chart, ensuring all payments are collected at the time of service, and that any uncollected payments are invoiced to clients weekly.
Qualifications
Skills and Qualifications:
• Knowledge of billing and coding.
• Knowledge of insurance benefits.
• Reporting Skills.
• Attention to Detail.
• Deadline-Oriented.
• Confidentiality.
• Time Management.
• Data Entry Management.
• Positive outlook on life.
• Demonstrates consistent work behaviors.
• Effective and efficient problem solver.
• Excellent attendance and punctuality record.
• Excellent organizational and time management skills.
• Demonstrates safe behaviors.
• Flexible with and adapts quickly to changes.
• Exhibits responsibility and professionalism.
• Maintains excellent ethics.
• Is personally aligned with the company’s mission.
• Demonstrates a respect for diversity.
• Able to quickly identify errors with strong attention to detail.
• Driven to meet goals/targets.
• Produces a large volume of work.
• Follows through on all programs, projects, and tasks.
• Desire to learn and advance a skill set.
• Takes responsibility for professional competence.
• Maximizes all learning experiences.
• Shares knowledge with others in division.
• Engaging and accurate verbal, nonverbal, and written communication skills.
• Direct and clear communication.
• Able to obtain information from others over the phone quickly and efficiently.
• Uses language appropriate for the recipient.
• Clearly communicates ideas to the recipient using essential language skills.
• Demonstrates trustworthiness and this is exhibited in all relationships.
• Contribute to a fun and productive work environment.
• Demonstrates positive interpersonal skills.
• Collaborates efficiently with others to produce a high quality product in a quick time frame.
• Proficient with the following technology:
• EMR Statistics and Insights
• Basic programs such as email, word, excel, powerpoint.
• Navigating Insurance Portals
• CPR & First Aid certification.
• Up to date Immunizations including documentation of TB skin test.
• Pass background check.
• Valid driver's license
Additional Information
We are an equal opportunity employer seeking qualified candidates for our growing organization. Interested candidates should submit their resume for review and consideration. All your information will be kept confidential according to EEO guidelines.