Veterinary Software Support Specialist
ZNLabs, LLC
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Tampa, FL 33609
UPDATED JOB SUMMARY
Customer Software Support Specialists , AKA CS3’s, are the primary drivers of all customer-facing software implementations and technical support. In this role, you will work with veterinary practices to implement Laboratory-to-PIMS connectivity and troubleshoot and resolve integration issues. You will also provide support for our webportal, apps, and any other software our customers use to connect with us.
Previous Veterinary experience isn't necessary, as long as you are willing and able to learn quickly. P.S. if you don't know what a PIMS is, I'd recommend doing a little research before the interview.
Responsibilities and Duties
ZNMasters’ are the primary support people for our customers (veterinarians and veterinary staff). In this role, your responsibilities include:
• Work with customers and vendor partners to implement integrations with veterinary PIMS and other software platforms.
• Work with customers and vendor partners to troubleshoot integrations and other software issues.
• Provide primary telephone and online technical support for all ZNLabs customers.
• Help improve and refine our software platforms and customer support processes.
• Works closely with laboratory staff to resolve software & technical issues, including additions, changes and updates to software implementations.
• Takes on additional IT/Software projects and responsibilities based on interests and opportunities within our growing network of labs (in other words, you like a challenge!)
Qualifications and Skills
• Friendly, welcoming approach to helping people , you have a natural ability to make people smile, and are willing to go the extra mile to find a solution.
• Excellent software and technical problem-solving skills , with or without a defined process in place.
• 1+ years experience in a software support role , including strong remote customer support skills.
• Excellent general computer & internet skills , you're the go-to person anytime the internet isn't working or a monitor won't turn on.
• Proven ability to work with vague information and customers with limited technology knowledge.
• Organized, timely follow-up on customer requests, you work well with all team members to meet our commitments.
• Flexible schedule and ability to respond to the demands of a national 7-day-a-week organization.
Compensation and Benefits
• Competitive Compensation
• A great benefit plan, including healthcare and 401k
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