Warranty Clerk/Booker
Brandon Ford Service Dept
-
Tampa, FL 33619
$11 - $14 an hour
The warranty administrator is directly responsible for the daily management of the overall warranty process, including but not limited to warranty claims processing, ensuring compliance with Ford warranty and policy. The warranty administrator will oversee the submission of claims to achieve a high first time through rate for claims payment. The warranty administrator will oversee warranty schedule management to adhere to aging policies as outlined by management.
Job Responsibilities:
• Strong belief in Brandon Ford and pride in delivering a high level of service.
• Ensure that you adhere to all management directives, policy and procedures.
• Demonstrate an understanding that business is built on excellent customer satisfaction and being devoted to guaranteeing customer satisfaction, and customer satisfaction scores (CSI).
• Self-motivation and contributing to a team environment.
• Attend service meetings and training sessions as scheduled
• Understand the terminology of the automobile business and keep abreast of technological changes in the product
• Demonstrates behaviors consistent with the Brandon Ford values in all interactions with customers, co-workers, and suppliers.
• Appropriate conduct off work so as not to adversely affect the dealership’s reputation.
• Adheres to all company policies, procedures and safety standards.
• Additional responsibilities as assigned by management or as a changing business climate dictates.
Booking all warranty, cash and outside warranty claims, writing PO's, filing paperwork to the manufacturer, phones, etc.
Physical Requirements & Working Conditions:
• Exceptional speaking and active listening skills
• Prolonged periods of personal computer usage and data entry
• Professional appearance
• Extensive brisk walking and standing
• Ability to work long hours, evenings, weekends, and holidays
MUST BE 18 OR OLDER TO APPLY
DEALERSHIP EXPERIENCE IS A MUST, FORD EXPERIENCE IS A PLUS
Job Type: Full-time
Pay: $11.00 - $14.00 per hour
Benefits:
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance
Schedule:
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekends
Work Remotely:
• No