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Help Desk Technician

Validus Senior Living

Location: Tampa, FL 33634
Type: Full-Time, Non-Remote
Posted on: August 30, 2020
This job is no longer available from the source.
Help Desk Technician
Validus Senior Living
16 reviews
-
Tampa, FL 33634
Validus Senior Living
16 reviews
Read what people are saying about working here.
Job Details
Level
Entry
Job Location
Corporate HeadQuarters - Tampa, FL
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
Undisclosed
Travel Percentage
Up to 10%
Job Shift
Day
Job Category
Information Technology
Description and Responsibilities
As a Help Desk Technician at the Validus Senior Living Community Support Center, you will provide technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware and software. A Help Desk Technician responds to customer queries to provide technical assistance.
Your typical day will look like this:
• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training and service methods.
• Writing and editing manuals.
• Running reports and analyzing common complaints and problems.
Experience and Education Requirements
To be considered for an interview, you must have:
• An associate degree in computer science or related field.
• A strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• An openness to learning new technologies.
To be interviewed you should also be:
• Well-versed in all aspects of computer systems configuration, set up, and maintenance.
• Able to demonstrate your excellent interpersonal and communication skills throughout the pre-screen and interview process.
Validus Senior Living is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.