Customer Services Representative - Tampa, FL/ REMOTE
Sierra7
4 reviews
-
Tampa, FL 33634
Remote
Sierra7
4 reviews
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Sierra7, Inc. is the premier business consulting, management, and technology solutions firm serving the needs of government and commercial clients. We specialize in strategic planning, application development and integration, records management, call center operations and more. Through our unique and tailored services, we are able to bring a blend of technical expertise and creative awareness to the table. As a results driven partner, we believe our success is measured only by demonstrating the ability to help our clients reach success, manage risks and reduce costs. Our diverse range of services offers a solution to the broad base of infrastructure and digital requirements of today’s workplace with cutting edge technology acting as the foundation.
Sierra 7 is currently looking for a Remote Customer Service Representative.
The Data Operations team will coordinate with both internal and external resources including our principle Client Data Supplier, Optum and Vendor IT Organizations, Program/Process Design and Project Implementation teams.
Customer Service Representative:
The CSR position will provide both routine CSR functions as well as scheduling of veteran appointments.
Primary Responsibilities:
Answer incoming phone calls per day from customers and identify the type of assistance the customer needs
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
This role is equally challenging and rewarding. Subcontractor will research complex issues across multiple databases. It requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue with the caller. Training will provide subcontractor with knowledge of the various products, plans and levels of benefits available to members.
Requirements:
To be considered for this position, applicants need to meet the qualifications listed in this posting.
Required Qualifications:
High school diploma or GED OR equivalent work experience
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.