Customer Service Representative
Probo Medical
2 reviews
-
Tampa, FL 33634
$16 - $18 an hour
Probo Medical
2 reviews
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Customer Service Representative
Job Description : The Customer Service Representative at Probo Medical LLC answers inbound phone calls from vendors and potential customers. Duties include but are not limited to:
Job Duties :
• Answer all inbound company calls including 60-80 potential sales leads per day.
• Provide basic information about the company as appropriate and direct and forward caller to appropriate person or department.
• Assign and enter all sales leads into Salesforce.
• Check back in Salesforce to ensure appropriate sales representative has converted leads to opportunities.
• Act as an initial liaison between customer and sales representative by ensuring that all leads are put in touch with appropriate person in a timely fashion.
• Troubleshoot and provide proper resolution to issues that are presented by the caller.
• Deescalate troubled or angry callers by remaining calm and assisting as appropriate.
• Help prepare and report on inbound call metrics periodically.
• Follow all communication procedures, guidelines, and policies.
• Go the extra mile to engage customers and be the initial friendly voice of Probo Medical.
• Suggest best practices and problem-solving techniques as appropriate.
Minimum Qualification :
• 1-2 years of proven customer support experience.
• Previous experience with Salesforce is preferred.
• High school diploma or equivalent; college degree preferred.
Knowledge, Skills & Abilities:
• Robust computer skills.
• Strong phone contact handling skills.
• Excellent communication skills.
• Customer orientation and ability to adapt/respond to different types of people.
• Ability to multi-task, prioritize, and manage time effectively.
• Great attention to detail.
Job Type: Full-time
Pay: $16.00 to $18.00 /hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
Experience:
• customer service: 1 year (Preferred)
Education:
• High school or equivalent (Required)
Communication method(s) used:
• Phone
Job Duties:
• Answer incoming customer inquiries
Company's website:
• www.probomedical.com
Benefit Conditions:
• Waiting period may apply
• Only full-time employees eligible
Work Remotely:
• No