Product & Installation Support Lead
Masonite
761 reviews
-
Tampa, FL 33605
Masonite
761 reviews
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This position is located in Tampa or West Chicago
The Product and Installation Support Specialist will lead the creation of technical support documentation and product support activities around the Power and Connected Door in support of our “Doors that do More” strategic pillar. Responsible for the development of the training tools and documentation for the installers and sales support.
• Customer Research: Participate in the installation pilots by route to market- document and elevate learnings between different channels and construction type.
• Technical Installation Documentation Power and Connected Program: Lead the creation of the technical FAQ which will be on the website and used to onboarding customers, educating installers and homeowners.
• Training Documentation: Develops installation training tools, perform training, and monitors the effectiveness of training of field service technicians
Education
• Associate degree or higher preferred
Experience
• 5+ years of Product knowledge as it relates to the Building Material/Door and software/hardware industries
• Flexibility in competently juggling competing priorities and changing expectations with ability to work independently and effectively in a fast-paced team environment.
• Ability to travel 25-50% of the time is required
• Skilled in using and training quality tools (i.e. Ishikawa Diagrams, 5-Whys, 8D, Gage R&R, FMEA, SPC, etc.)
• Skilled in Microsoft Office products: Excel, Word, PowerPoint
• Strong ability to multi-task while maintaining a high level of attention to detail.
• Organizational and Time Management skills with the ability to maintain detailed records.
• Ability to establish and continually develop professional relationships with customers and other functions within the organization.
Certifications/Designations
• Technical certifications as appropriate
Open to extraordinary!
Job Type: Full-time
Schedule:
• Monday to Friday
Work authorization:
• United States (Required)