Application Support Specialist
Locally own PEO
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Tampa, FL 33619
About the Company: With over 20 years in the industry,Infiniti Resource Management (IRM) is a well established, successful ProfessionalEmployer Organization (PEO) that provides superb payroll, human resource services, and employee benefits management services to a vast array of companies in different industries.
Essential Duties:
· Plan, design, and lead PrismHR application activities including new release testing and rollout, integration with other systems and third-party applications.
· Manage our internal case management system, triaging cases and escalating to our partner, PrismHR, when a situation is determined to need their assistance
· Track and report on high priority cases and feature wish list items as part of bi-weekly technology partner meetings
· Provide hands-on support, guiding our team’s utilization and innovation of the platform
· Train our internal users on the utilization of the technologies we use, prepare training materials and conduct training programs as needed
· Evaluate and anticipate impact of new technical solutions on product roadmap to our clients
· Lead internal systems projects and participate effectively in other IT related projects
· Complete/implement new account setups with data exchange partners
· Create and maintain applicable systems documentation
Qualifications:
· 2 years professional experience with HR or payroll systems working as an applications specialist including configuration, data quality assurance and user case management (Preferred)
· Advanced Excel skills (Macro or SQL experience preferred)
· Excellence communication and follow-up skills
· Demonstrable problem-solving skills with proven ability to work collaboratively with other teams to properly resolve issues quickly
· Solutions-oriented team player who takes initiative and is accountable for results
· Organized, detail and process-oriented thinker with strong analytical skills
· Experience working in a Professional Employer Organization (PEO) and/or client-facing experience is a plus but not required
Company Benefits: At IRM, we offer our employees a full comprehensive benefits package. Our benefits package features: paid medical plan, paid dental, paid vision, STD, LTD, Life, 401K, paid vacation and sick time.
To learn more about us, please visit WWW.IRMPEO.COM
Salary is commensurate with skills/experience.
Florida Drug Free Workplace, Equal Employment Opportunity
THANK YOU FOR APPLYING TO INFINITI RESOURCE MANAGEMENT!
GOOD LUCK!
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• Monday to Friday
Experience:
• Project experience : 1 year (Preferred)
• PRISM Application : 1 year (Preferred)
• Client experience: 1 year (Preferred)
Application Question:
• How many years of PEO experience do you have?
Work Remotely:
• No