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IT Desktop Support Specialist

Computer Aid

Location: Tampa, Florida
Type: Full-Time, Non-Remote
Posted on: August 14, 2020
This job is no longer available from the source.
IT Desktop Support Specialist
Computer Aid
155 reviews
-
Tampa, FL
$17 - $18 an hour
Computer Aid
155 reviews
Read what people are saying about working here.
CAI is looking for a workstation technician to join one of our clients in Tampa, FL.
Duties & Responsibilities
• Phone support to assist customers calling into to the Service Desk and documenting all requesting into the current ticketing system
• Moves, adds and changes (MACS): receives, inventories, delivers, and installs PCs and related computer equipment to departments after basic network connectivity has been established; provides support for various software products which may include terminal emulation, MS-Office products, Email, network operating system client software, and Windows 9.x operating systems; replaces PC and printer hardware components.
• Desktop Support: assists users in utilizing city standard desktop software, hardware and peripheral devices; arranges for/or provides training to users.
• Inventory and Asset Management: updates inventory and asset management systems to reflect new equipment acquisition and old equipment disposal; performs the annual T&I inventory.
QualificationsExperience/Education Required
• Bachelor's Degree in Information Technology or equivalent education, experience and certifications
• 1-3+ years ofexperience in an IT Support focused role
• Experience in a Desktop Support capacity
• Experiencesupporting Windows OS
• Experience doing asset management and inventory
• Excellent communication skills
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Schedule:
• Monday to Friday
Experience:
• Desktop Support: 3 years (Preferred)
Education:
• Bachelor's (Preferred)
Work authorization:
• United States (Preferred)
Work Remotely:
• No