JobsEQ by Chmura Logo

IT Help Desk

Physicians Toxicology

Location: Tampa, FL 33634
Type: Full-Time, Non-Remote
Posted on: August 14, 2020
This job is no longer available from the source.
IT Help Desk
Physicians Toxicology
12 reviews
-
Tampa, FL 33634
$12 - $15 an hour
Physicians Toxicology
12 reviews
Read what people are saying about working here.
IT Help Desk – Tier 1
We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance over the phone, via e-mail, and in-person to support our employees with computer and phone systems, printers, software, and servers. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Duties and Responsibilities:
• Monitor and respond quickly and effectively to requests received through the IT help desk ticket system
• Respond to employee queries by phone and e-mail
• Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
• Document internal procedures
• Maintain daily performance of computer systems
• Run diagnostic problems to resolve problems
• Fix and repair basic print problems
• Report significant and recurring issues to the tier-2 or higher support team
• Collect feedback to determine patterns and issues such that they can be resolved so FAQs can be provided to employees to ease in troubleshooting
EDUCATION REQUIREMENTS:
• High School Diploma or equivalent training required
• Associates Degree Preferred
• Basic computer literacy and experience is required for this position
• CompTIA A+ Preferred
Qualification skills:
• Minimum 1 year of help desk or IT experience
• Excellent communication and troubleshooting skills
• Highly organized, adaptable, reliable and works well in a team environment and independently
• ConnectWise experience a plus
• LIMS (Laboratory Information Management System) experience a plus
Job Type: Full-time
Benefits:
• 401(k)
• Dental Insurance
• Disability Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance
Schedule:
• Monday to Friday
Experience:
• technical support: 1 year (Preferred)
Education:
• High School Diploma (Required)
• Associates (Preferred)
• CompTIA A+ (Preferred)