Apply Now OD Tech Optometric Technician
Store 344, 655 Brandon Town Center, Brandon, Florida, United States of America Req #12950
Monday, August 10, 2020
Summary:
Schedule appointments, verify insurance
coverage, maintain accurate patient records, and assist with preliminary
testing under the Optometrist’s supervision. Educate patients on lens
insertion and removal and overall care of contact lenses. Able to effectively
sell and meet or exceed all sales goals
Essential
Responsibilities:
1. Schedule appointments
according to the SOP Appointment Scheduling/Check-In guidelines, including
next year’s appointment.
2. Efficient in
recommending patients fill out paperwork on-line and importing patient
information from web daily.
3. Confirm the schedule:
call appointments the day before to confirm the appointment time.
Contact/reschedule no shows and cancellations.
4. Pull all charts for
the next day’s appointments; scan/shred (if necessary) set-up color folders.
5. Has complete
understanding of MVC plans and is able to articulate plans to customers and
patients.
6. Preauthorize insurance
day before appointment; .Reconciles all exceptions pre-closing using 35
report.
7. Handle patients’ FLOW
efficiently. Answer patients’
questions, check patients in and out, collect payments, monitor and perform
other front desk tasks as needed. Able
to perform duties related to EMR proficiently. Maintain complete and accurate
patient records according to SOP standards.
8. Perform preliminary
testing data collection as directed utilizing Patient Flow form and entering
in EMR
9. Instruct patients on
the insertion, removal, cleaning, care and proper handling of their contact
lenses.
10. Order (regular and
trials), stock, notify patients when their contact lenses are available for
dispensing, dispense contact lenses and eyewear using SERVE.
11. Recall patients daily
using POS recall system; call and appt. goals met daily.
12. Able to effectively
sell and meet or exceed all sales goals
13. Clean and maintain
equipment and instruments in the optometric area and cover equipment nightly
as well as supply inventories and ensure inventory is not expired
14.
Other duties as assigned by management to include cross training,
support of retail floor, etc.
Education:
·
One (1) year of
related experience
·
Optical
preferred
·
HS diploma, GED
or equivalent related job experience
Additional Requirements:
·
Communication,
interpersonal and negotiation skills
·
Ability
to read, analyze and interpret insurance forms
Mental/Physical
Requirements:
·
Work
changing schedules to meet business demands
·
Work
inside location
·
Strong
organization
·
Speak
clearly and effectively
·
Calculate,
manipulate, and interpret numbers/data
·
Read
English
·
Problem
solve/ reasoning
·
Meet
customer expectations
·
Work
under stress with interruptions and deadlines
·
Follow
procedures and instructions
·
Use
computer effectively and view computer screen
·
Attention
to detail
·
Exhibit
empathy in all interactions
·
Manage
location effectively
·
Reach
above shoulder continuously
Training Requirements
(where applicable)
·
Must complete company training programs
within the required time frame
·
Cross training in all departments as needed
Essential
Responsibilities related to Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.  The associate is occasionally required to stand, walk, and reach with hands and arms.   The associate must frequently lift and/or move up to 20 pounds.  The noise level in this location is moderate (use of computers, printers and machines).
Essential Responsibilities
related to Behavioral Characteristics:
·
Must be detail orientated and well organized
·
Must be able to communicate clearly and effectively with other
associates and clients
·
Must be energetic and self-motivated
·
Must be a team player
·
Must be able to problem solve
·
Must be able to multi-task
·
Medical Office/business professionalism required
·
Ability to work onsite and participate in interactive onsite meetings
on a regular and predictable basis
·
Ability to initiate immediate interaction, coordination and collaboration
with team members, clients, customers etc.
Other details
• Job Family Contributor
• Job Function Retail Incentive Plan
• Pay Type Hourly
• Store 344, 655 Brandon Town Center, Brandon, Florida, United States of America
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