Emergency Services Reservist -Seasonal
ENDEAVORS
240 reviews
-
Tampa, FL 33601
Temporary
ENDEAVORS
240 reviews
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JOB PURPOSE: To monitor the activities of residents of the shelter/center and to ensure compliance with program rules and expectations. Shelter Reservist are also responsible for ensuring the safety of residents and the security and sanitation of the program. The Shelter Reservist will help to oversee and to take reasonable action necessary to carry out responsibilities assigned as long as such action does not deviate from established organizational policies and is consistent with program guidelines and sound professional judgment. Shelter Reservist can deploy throughout the US for various incidents involving: natural disasters, human-caused disasters, mass trauma, and humanitarian crisis.
ESSENTIAL JOB RESPONSIBILITIES:
• Responsible for providing a safe, structured environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times.
• Maintain positive relationships with clients, and management staff.
• Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports.
• Document all serious incidents completely, accurately, and in a timely manner.
• Consult with direct supervisor or supervisor on-duty regarding residents? personal needs and behavior.
• Utilize positive behavioral management techniques including verbal redirection.
• Assist residents within limits in processing issues and problem-solving.
• Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols.
• Hyper-sanitization of all areas in the shelter.
• Respond to residents? requests, complaints, and inquiries.
• Address procedural violations with residents to ensure a clear understanding of expectations and to assist resident with achieving compliance.
• Conduct orientation/assist with intake, assign beds and lockers, issue linens/personal supplies and other items to residents entering into the shelter/center.
• Brief and provide direction and needed assistance to volunteers and or any other staff.
• Conduct regular inspections documenting opportunities for improvement.
• Identify and respond to any Client/Resident who is experiencing a problem or crisis to ensure that they are safe and that other service providers are aware of the situation and able to respond with appropriate services.
• Teach good personal hygiene skills.
• Maintain appropriate boundaries with residents at all times.
• Gain a working knowledge of policies.
• Perform other duties as directed and assigned.
Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to " Empower people to build better lives for themselves, their families, and their communities."
ESSENTIAL QUALIFICATIONS:
EDUCATION: High School Diploma or GED required.
EXPERIENCE: 2+ years’ experience working with low-income/at-risk/homeless individuals or vulnerable populations, strongly preferred.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
LICENSES: Driver’s License with a clear record.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.
ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES:
COMMUNICATION: Ability to communicate clearly and effectively via oral and written means Spanish and English languages, required. Ability to communicate appropriately with all levels of individuals. Ability to make oral presentations and write detailed proposals. Ability to present a professional and positive demeanor to clients, contractors, staff, and the general public
COMPOSURE: Ability to possess maturity, sense of confidence and emotional stability and maintain self-control in the midst of difficult circumstances and emergencies. Ability to represent the agency well and respond professionally in all situations. Ability to set and enforce behavioral limits.
DECISION MAKING: Ability to think analytically and evaluate the impact of program decisions and resolve problems. Ability to set work priorities and to evaluate and create solutions to work-related problems.
WORK ENVIRONMENT: Ability to work collaboratively with other staff members, service providers and professionals. Ability to function independently and in a team setting. Ability to establish a respectful relationship with persons served in order to help them gain skills and confidence.
TRAINING REQUIREMENTS:
Orientation: 5 hours
On the Job: 3+ months for basic competency; 1 year to experience full cycle of duties