Description: The Pathways Case Manager shall provide direct services to enable clients that do not qualify for assistance in other Agency Programs that have been referred internally or externally. The Pathways Case Manager will provide social services and assistance to improve the social functioning of the program clients and to maximize their well-being.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Interview clients individually, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.
• Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided.
• Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
• Counsel clients regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, childcare, or medical care.
• Collect supplementary information needed to assist client.
• Works in a spirit of cooperation with all external and internal stakeholders.
• Achieve individual productivity requirements, contribute appropriately to program productivity objectives, and use independent judgment.
• Complete and update case records for each client in accordance with agency Guidelines.
• Represent the program in appropriate meetings; public forums, partner agency meetings, workshops, etc.
• Network with other community providers regarding program services, and referrals of clients.
• Responsible for reports as required by the Agency and funder in a timely thorough manner.
Other Responsibilities:
• Complies with all applicable training requirements.
• Complies with all company safety, personnel, and operational policies and procedures.
• Complies with work schedule to ensure effective operations of Agency programs.
• Contributes positively as a member of a productive and cooperative team.
• Participates in Agency Performance Quality Improvement (/PQI) program and Accreditation/Reaccreditation process.
• Performs other duties as necessary to fulfill Catholic Charities Diocese of St Petersburg, Inc Mission.
Required Knowledge, Skills, and Abilities:
• Able to speak, write, and understand English.
• Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups.
• Flexible work schedule including evenings, nights, weekends, and holidays.
• Ability to set appropriate limits, work under deadlines, and multi-task.
• Ability to organize, prioritize, self motivate, and deliver results.
• Excellent communication and listening skills.
• Possess strong work ethics.
• Successfully pass an FDLE Level II background screening.
• Valid Florida driver’s license, ability to drive van or bus, and have reliable transportation.
• Mission-driven attitude supplemented with integrity and passion.
• Adherence to the highest ethical standards, personally and professionally.
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
• Evidence of deep alignment with Catholic Charities Diocese of St Petersburg, Inc Mission and Values.
• Will make a Commitment to serve all people with Respect, Compassion, and Cooperation in the spirit of a unifying God.
Education & Experience:
• MSW or BSW degree or degree related to social service and 3 years’ experience as a Case Manager.
• Strong leadership and networking skills
• Commitment to work with the Homeless or at Risk for Homelessness population.
• Thorough knowledge of community services and target populations
BENEFITS:
• Basic Major Medical, Dental, and Vision for Employee. Additional coverage available. Employee Medical Premium 100% paid by company.
• Basic Life Insurance
• Basic Accidental Death and Dismemberment
• Short-term Disability Plan
• Long-term Disability Plan
• Personal Time Off for vacation, illness or personal business (PTO)
• Paid Holidays (11)
• Agency Pension Plan
• Employee Assistance Program (EAP)
• Supplemental Life Insurance (Optional Benefit)
• 401K (Optional Benefit, this is a voluntary self-contributory plan)
• Health Care Flexible Spending Account (Optional Benefit)
• Dependent Care Reimbursement Account (Optional Benefit)
• Additional Benefits through AllState (Self Contributory Optional)
• Cancer Policy
• Group Critical Illness,
• Accident Insurance Hospital Confinement
• Direct Deposit
• Staff Training
• Tax-Deferred Payroll Options available
Catholic Charities is an Equal Opportunity Employer that values the strength diversity brings to the workplace. EEO/AA/ADA Employer.
Catholic Charities participates in the US E-Verify program.