Regional Home Care Lead
Belle
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Tampa, FL 33609
$45,000 - $60,000 a year
About Belle
Belle is a tech-enabled network of Advanced Nail Technicians (referred to as Belle Technicians), who provide engaging, in-home foot care for Medicare Advantage members. Our team is revolutionizing the foot healthcare paradigm from disorganized reaction to thoughtful prevention. We proudly protect the feet, independence and lives of the members we serve, all while creating an amazing experience in the home where individuals can relax and feel special. Belle is an extremely unique team that seeks to build upon its impeccable work culture which makes all of our team members feel included, respected and motivated about the work they do.
Belle launched its first health plan partnership in the South Florida market last summer, and plans to expand into several new markets during 2020. We are rapidly growing our team, and the future will be fast-paced, high growth and an incredible opportunity for each team member.
About this Role
Belle is looking for a full-time Regional Home Care Lead to manage our Belle Technicians (BTs), and all associated operations, in the Tampa Bay area. The perfect candidate for this role will have a passion for efficient and effective operations as well as an ability to multitask, recruit, manage, and mentor teammates. The Regional Home Care Lead is expected to report on all regional operations and manage the regional P&L to specific benchmarks. This critical role will effectively be in charge of a $1M+ business and 15+ direct reports, who are seeking to better their careers and serve others.
Responsibilities:
• Own and report on regional staffing forecast needs, and ensure adequate supply for future growth
• Create clear region-specific BT recruiting guidelines to ensure that high quality, and capable candidates are interviewed and create a viable BT Pipeline
• Effectively manage all regional Belle Technician operations, including:
*
• Lead onboarding and training efforts
• Manage BT appointment optimization
• Optimize equipment procurement procedures
• Ensure BT performance levels are meeting or exceeding expectations
• Resolve BT issues in a timely manner
• Develop and drive positive culture throughout Belle Technicians
• Report on the efficiency and effectiveness of your region’s operations
• Manage and report on your region’s PnL to ensure performance benchmarks are achieved
• Work with different departments (e.g., HR, Engineering, Enrollment, Member Experience) to ensure strong internal communication
Experience, Skills, & Personality:
• ~3-5 years of operational management; preferred experience in startups and/or launching new business divisions
• Track record of building a strong operational structure in a new market
• Ability to manage, track and report on regional performance, including both operational and financial metrics
• Strong data and analytics skills
• Experience recruiting, managing, coaching and retaining employees
• Exemplary communication skills
• A natural delegator who has the ability to call on other team members when help is needed
• Proven team management success; and strong problem solving and organizational skills
• Comfortable navigating new and ambiguous situations
• Adhere to any and all company policies and standards while holding others accountable as well
Benefits:
• Competitive salary based on experience
• Health, dental and vision benefits
• 401k
• PTO and Sick Time
• Flexible work environment
• Foot care services for yourself
• Opportunity for significant career growth and expansion of responsibilities
• Ability to reshape an industry and protect lives
Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
• 401(k)
• Dental Insurance
• Flexible Schedule
• Health Insurance
• Paid Time Off
• Vision Insurance
Schedule:
• 8 Hour Shift
• Day shift
• Monday to Friday
Work Location:
• Multiple locations
Company's website:
• www.bellecares.com
Benefit Conditions:
• Only full-time employees eligible
Work Remotely:
• No