Client Engagement Specialist
Healthcare Solutions Direct, LLC
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Tampa, FL 33618
$11 - $14 an hour
SUMMARY: Client engagement Reps are the front line for the company and requires a highly enthusiastic and positive person to discover the customers needs and identify a potential opportunity for a sale. This person must be able to think on their feet and provide an amazing memorable experience with each and ever customer they interact with.
DUTIES AND RESPONSIBILITIES:
· Is logged into an available status for both inbound and outbound calls during scheduled shift (breaks and lunch excluded).
· Answers every call with required opening based on the call campaign.
· Follows HSD Sales scripting when on the phones with customers.
· Provided an engaging interaction with the customer and completes step 1 of the HSD sales process to ensure that all needs are identified via a full fact find.
· Performs a quality transfer to the set-up call que once the caller is qualified.
· Ensures that transfers sent are closing at a rate of 30% or better.
· Reports any issues as soon as they occur to a member of leadership.
· Completes all trainings and certifications as assigned by management.
· Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
· This job has no supervisory responsibilities.
QUALIFICATIONS:
· No prior experience or training.
· High school diploma or general education degree (GED)
· Basic Computer Literacy Required
· Other:
o Drive to win
COMPETENCIES:
· Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
· Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
· Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Job Type: Full-time
Pay: $11.00 - $14.00 per hour
Benefits:
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance
Schedule:
• Monday to Friday
• Weekends
Experience:
• Sales: 1 year (Preferred)
Additional Compensation:
• Bonuses
This Job Is Ideal for Someone Who Is:
• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
Work Remotely:
• No