Medicare Part D Enrollment Specialist
Healthcare Solutions Direct, LLC
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Tampa, FL 33618
$14 - $15 an hour
SUMMARY: Client Enrollment Specialist are the experts in their filed that ensure that their clients are protected from risk with the proper coverage. A Client Enrollment Specialist must be confident, helpful, and enthusiastic as they are interacting with our customer daily.
DUTIES AND RESPONSIBILITIES:
· Is logged into an available status for both inbound and outbound calls during scheduled shift (breaks and lunch excluded).
· Answers every call with required opening based on the call campaign.
· Follows HSD Sales scripting when on the phones with customers.
· Meets all minimum sales expectations and goals that are assigned by management.
· Follows all required quality and compliance measures that are put in place by QA.
· Reports any issues as soon as they occur to a member of leadership.
· Completes all trainings and certifications as assigned by management.
· Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
· This job has no supervisory responsibilities.
QUALIFICATIONS:
· Must have been a successful Client Engagement Rep with Healthcare Solutions Direct/
· Sales Experience Required.
· Call Center Experience Required.
· High school diploma or general education degree (GED)
· Certificates, licenses, and registrations required: Health and Life License
· Full understanding and utilization of all Healthcare Solutions Direct Computer systems/applications
· Other skills required:
o Drive to Win and not give up
COMPETENCIES:
· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
· Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance
Schedule:
• Monday to Friday
• Weekends
Experience:
• Medicare Part C and D: 1 year (Preferred)
Education:
• High school or equivalent (Required)
License:
• Health and Life (Required)
Additional Compensation:
• Commission
• Bonuses
Typical start time:
• 9AM
Typical end time:
• 6PM
This Job Is Ideal for Someone Who Is:
• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• High stress tolerance -- thrives in a high-pressure environment
Benefit Conditions:
• Waiting period may apply
Work Remotely:
• No