Social Services Assistant/ Business Office Coordinator
Northdale Rehabilitation Center
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Tampa, FL 33618
Social Services Assistant
SUMMARY
Supports the Social Services/Admissions Departments in the pre-admission, admission and discharge process. Serves as the back up to the Director of Admissions. Works with social services to ensure the psychosocial needs of the residents and patients are met. This position is crossed trained with Business Office Coordinator.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Assists in the completion of care plans and psychosocial assessments.
• Coordinates care plan meetings with families.
• Coordinates, notifies and documents room changes and roommate notifications when necessary.
• Conducts tours of facility with potential residents / patients and their family members.
• Ensures specialized equipment is ordered as indicated (reviews contract content for need to obtain prior approval from authorized payer).
• Completes records and documentation in accordance with company policy and state and federal guidelines.
• Helps resolve concerns of Resident and/or Family and participates in the Guardian Angel Program.
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; reporting observations of the patient to nursing supervisor.
• Primary Back-Up for the Director of Admissions when out on PTO, FMLA or the Director of Admissions position is open.
• Protects organization’s value by keeping patient information confidential.
• Services and protects the facility by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and standards.
ADDITIONAL DUTIES AND RESPONSIBILITIES may include the following. Other duties may be assigned.
• Tracks pre-admission referral activity daily / weekly.
• Coordinates & review resident/patient electronic referrals and communicates with DOA to complete assessments
• Manages the electronic referral bed-offer process and obtain pre-authorizations from HMO’s
• Validates Midnight Census with BOM.
• Conducts tours of facility with potential residents / patients and their family members.
• Assists the Director of Admissions with arrangements and confirmation of all admissions. Completes room assignment, roommate notification and notifies Departments of anticipated admission.
• Welcomes new residents and assures contracts are completed on a timely basis.
• Completes Admission Agreement with resident/patient or responsible party timely.
• Ensures level of care approval obtained as indicated and / or OBRA screen (PASSAR, MIMR) is completed.
ENTRY QUALIFICATIONS
• Minimum high school diploma or equivalent required.
• One or more years experience in health care education/ marketing / insurance or commensurate educations preferred.
• Must be familiar with medical terminology.
• Proficient in the use of personal computer.
Business Office Coordinator
SUMMARY
This position assists the Manager with the day-to-day management of the facility’s Business Office and may have supervisory responsibility in the Manager’s absence. May have direct responsibility for one of more of the Business Office’s functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Assists in monitoring billing and collection activities to ensure department collects 100% of prior month revenue.
• Assures proper accounting procedures and controls are in place and followed.
• Ensures payments for billings are posted accurately and on a timely basis. May prepare daily deposits.
• Maintains accurate records to ensure an accurate and timely closing at month end.
• Accounts Payable-Distribute invoices to department heads
• Accounts Payable-Data entry of invoices paying attention to GL account codes, vendor name, authorization, and accuracy.
• Accounts Payable-List monthly accruals.
• Must meet processing and month-end deadlines for both AR and accounts payable
ENTRY QUALIFICATIONS
• Minimum of one (1) year experience in third party billing / collections.
• Minimum of one (1) year of experience in accounts payable processing
• Great Customer Service skills, as we are the Employer and Provider of choice.
PHYSICAL DEMANDS AND ENVIRONMENT
Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift medium to heavy objects including assisting with the movement of Residents. In compliance with applicable law, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
OTHER REQUIREMENTS
Participates in (or conducts) company-sponsored training to safeguard against improper use and disclosure of resident’s protected health information. Monitors and ensures compliance with company policies, procedures and state and federal law. Adheres to and oversee communication of privacy guidelines relative to the confidentiality of residents' protected health information.This position is crossed trained with Business Office Coordinator.
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