e-Commerce Clerk

Kroger Stores - Owensboro, KY 42301 (Wesleyan-Shawnee area)
July 27, 2020
e-Commerce Clerk
Kroger Stores
31,733 reviews
Owensboro, KY 42301
Kroger Stores
31,733 reviews
Read what people are saying about working here.
Company Name: Kroger Stores
Position Type: Employee
FLSA Status: N/A
Position Summary
Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions
• Meet/exceed productivity standards
• Assist in training new e-Commerce team members
• Learn and adapt to new and improved processes
• Perform required opening and closing procedures
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Maintain organization and cleanliness of staging areas and equipment
• Communicate any substitutions or exceptions to customers order at time of pick-up
• Scan and bag orders on the go while following all bagging standards
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Process the orders through the point of sale (POS) system
• Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers' cars
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Ensure quality and freshness of all items chosen
• Read and follow directions given in the note section
• Initiate and complete selection process for customers on-line orders
• Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
Minimum Position Qualifications
• Basic math skills (i.e., counting, addition, and subtraction)
• Ability to work without supervision
• Excellent oral/written communication skills
• Ability to read shelf tags
Desired Previous Experience/Education
• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Regions : Midwest
States: Kentucky